Hi, I'm having the same issue. I can log in to Virgin mail via my desktop, but trying via my laptop produces to same result as that experienced by mcgrath5353. Can you assist please?
Moved house and contract was being moved to new house. This was not done and after 3 complaints and at least 10 phone calls they have not resolved this. Each call is an hour and all they say is a manager must apply the credit which has not been don...
If there's one thing that virgin need to fix, is that, and this is in no way me being offensive. Is that I just can't understand the agents on the phone!! I just got an speed upgrade and was doing it via WhatsApp them they called, which I don't have ...
Hello,I need to change my contact number in my account. I have tried to do this myself, it says it's been updated, but when refreshing, it's still some number that I have never used!Can you assist? Thanks.
My discounted Volt package was coming to an end and I received an email offering me a good renewal price which I accepted.I have the confirmation emails and documents etc but have recently received an email saying my bill is going to be double what I...
hi all, took 6 months for installation and I cancelled cause I was not happy, long story short I was contacted to reopen but instead was given a new account number. installation finally completed however I don’t want the new account number id like to...
I totally agree, I find it really interesting that others have also been incorrectly charged. My complaint has been ongoing since Dec 23. The complaints department are either very understandable and provide apologies and credit and promise the charge...
Hello Virgin Media Community,I want to share my recent frustrating experience with Virgin Media.I received an email from Virgin Media stating that I could renew my contract for £24 per month. Trusting this information, I renewed my contract on 6 May ...
I took over my recently deceased mother's contract. Ultimate volt bundle . was told verbally on the phone that to activate netflix would be able to do this by going to entertainment services and clicking on an "activate netflix button" after 48 hou...
Hello I’m trying to get copy’s of my bill as on my account there are missing. I have phone customer service but no joy just was getting passed on by each member no one could help me was on the phone for about 2 hours this was a joke yes 2 hours. I ne...
