Managing Your Account - Cable
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Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 0 replies
  • 7 kudos

Resolved! Price increase

My contract is £96 a myth I have had a email saying it’s going up by £21.50 I have tried over and over to cancel and have gotten nowhere it keeps saying switch to WhatsApp but I don’t have this it’s so annoying I am not paying this so will be leaving

archie07 by Tuning in
  • 7 replies
  • 1 kudos

Historical debt advice

Hi,I have a virgin media debt from 2014 it says on my credit file but I believe this was when the account was opened. I would say this is from 2017. I cannot get into contact with anyone in order to pay this debt. firstly, this is not my debt as my s...

Cannot get my email address validated

Daughter is autistic and wants me to look after her affairs.  She has changed to my email address but VM not sending another email as I missed the first and it timed out. Tried everything to get a positive response to validate my email address. Pleas...

Riobear by Joining in
  • 1 replies
  • 0 kudos

Switching to Virgin Media

Hi everyone, I'm not sure if this is the right place for this question but.... I switched to Virgin Media broadband from TalkTalk on the end of February but 1st of March TalkTalk charged me for broadband. I thought that VM will take care of it, shoul...

kamiw by Joining in
  • 2 replies
  • 0 kudos

Account Access - Permissions

I've had access to the account for around a month now after sorting everything with a woman on the phone. And I've paid for it this month and everything has been going fine.Got a call a few days ago and just rang up to ask about it now, but I got tol...

Jordan-p by Tuning in
  • 1 replies
  • 0 kudos

No Welcome Email

Hi,I haven't received a welcome email which is needed for logging into my account. I have the wifi box already and have set it up. I also have the pre-order email. I cannot the change my wifi settings as I have no account number or area reference. An...

Compensation &Bill issues

I’m a new customer who has had a few issues re connection. That’s all sorted now. However, I have received my first bill via the app which is showing on the Home Screen that £34.99 is due. I cannot open the bill via the app, it directs me to the main...

Nosila99 by Joining in
  • 2 replies
  • 0 kudos