Ive arranged for a move soon and the engineer is all set and booked for a certain time at my new address. Should all be smooth hopefully as no changes to equipment or package. My question is, does the service disconnect the day before moving? I work ...
Has anyone else had this issue as I'm being sent round in circles with virgin customer service as per usual.I just realised I have 2 direct debits set up for virgin, one that comes out on the 22nd and matches the amount on my account the 2nd is for £...
I recently had a call about an upgrade to my package. She spoke it all through and sent me through the details to esign and it was £72.50 and listed Kids Pack, Movies, and Sky Sports on the TV section. I agreed that pack but there was a delay on the ...
i guess this still isn't resolved.i received several emails offering me a renewal at the same cost. but each times 'oops something went wrong'.a few weeks on and now I'm getting emails offering me a renewal for a vague 'just slightly more'...... bu...
This happened to me too. I cancelled in January and received a confirmation email. But I've just realised Virgin Media have been charging me via direct debit every month. They're no help on the phone as they can just see my account is closed. But whe...
I'm currently paying £71.84 and my contract is up for renewal. I've spoke to the VM team last week and haven't made any changes to my package and they are quoting me £135. Is this a normal price hike?. Seems rather excessive to me. Any comments or he...
Hi, I'm having the same issue. I can log in to Virgin mail via my desktop, but trying via my laptop produces to same result as that experienced by mcgrath5353. Can you assist please?
Moved house and contract was being moved to new house. This was not done and after 3 complaints and at least 10 phone calls they have not resolved this. Each call is an hour and all they say is a manager must apply the credit which has not been don...
If there's one thing that virgin need to fix, is that, and this is in no way me being offensive. Is that I just can't understand the agents on the phone!! I just got an speed upgrade and was doing it via WhatsApp them they called, which I don't have ...
Hello,I need to change my contact number in my account. I have tried to do this myself, it says it's been updated, but when refreshing, it's still some number that I have never used!Can you assist? Thanks.
