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Forum Posts

Help with contract renewal

Hi, through the virgin media app ive been offered a renewal upgrade price of £104pm until the 19th month then £124 thereafter but when i click claim the  offer the breakdown of the bill says £143pm the £163 after 19 months any ideas

Resolved! Virgin media just won't cancel my contract!!

I have spent hours & hours on the phone, on whatsapp chat and filing formal complaints trying to cancel my contract without success and this is seriously now making me ill with stress and frustration!I cancelled my contract on 16th March after a lot ...

Ali2017 by Tuning in
  • 24 replies
  • 2 kudos

No access to my account

I can’t get the access to my account for more than 6 months. It’s a joke. The same problem like so many customers already mentioned before: can’t register the password. How this should be resolved if all requirements of the password were strictly fol...

Iryna2 by Joining in
  • 1 replies
  • 0 kudos

Resolved! Closing bill

Evening I’m writing this as I’m currently half hour into home music so this may well be quicker. im leaving VW early as got a great deal elsewhere. I’ve just had my closing bill and I have some questions. 1. I’ve been told my closing day is the 9th w...

Resolved! 2024.04 price increase - billing ambiguity

Can a VM staff member please clarify in what month exactly the 8.8% (4.9% RPI+3.9%) increase is charged, as the info being given out is unclear and ambiguous [see attached pics]. • My Virgin online, says: 'from 2024-04-14' • VM letter rec'd in post t...

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jimthing by Superfast
  • 3 replies
  • 0 kudos

Can't change direct debit 'oops' message

How can I change my VM direct debit details given that the relevant tab in my online account gives me an 'oops' message and that calling VM results in me being told by VM that changing my DD is really easy and that I am sent a link that takes me to t...