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Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 21291 Views
  • 30 replies
  • 7 kudos

New direct debit

My contract is for £50pm. A  couple of months ago I got an email from VM saying the next payment would be taken at £73PM. I then tried various methods to contact VM for this to be corrected before it was taken. Ive come to the conclusion that VM no l...

ken1940 by Joining in
  • 159 Views
  • 2 replies
  • 0 kudos

Cancellation Nightmare

30th Oct tried to cancel kept on hold for an hour then hang up.1st Nov. Managed to give 30 day notice to cancel end of Nov only to find out they had cancelled one service and left another.2nd Nov confirmed cancellation of every thing.15th Nov virgin ...

hilda2 by Joining in
  • 219 Views
  • 2 replies
  • 0 kudos

Broadband Upgrade

A few days ago I upgraded my broadband speed via the Virgin Media website (250 to 500 with a new 18 month contract). The process seemed to go smoothly, I received 'Order Documents' and an 'Order Summary' email that contained a reference number.As my ...

Teebs23 by Joining in
  • 311 Views
  • 5 replies
  • 0 kudos

No email confirmation for cancellation

Edit: now received Hi team - I have recently been on the phone to customer relations. Was told my account's 30 day disconnection request was confirmed and I'd receive an email confirming such. Nothing has came through however. Hoping this can be conf...

JoshB27 by Joining in
  • 122 Views
  • 1 replies
  • 0 kudos

Contract renewal not actioned

Seems other people are having the same issue. I accepted an offer online last Friday, 28th, and it's not been actioned. Nor does it show in my orders. What is showing is an order 7th July which is when the contract ends and the price increases. I can...

Anonymous by Not applicable
  • 1319 Views
  • 22 replies
  • 0 kudos

What have O2 done to my Virgin?

Been with Virgin Media since before digital - I also worked at Telewest - a Virgin company - with little bother or trouble.I have been paying £98.00 a month for my package for nearly 2 years and this month I received a bill of £136.00!No explanation ...

Area reference missing

My broadband has now been installed and active. I have my precontract information and account number. however i do not have a area reference number. where to find it?

Simdel by Joining in
  • 141 Views
  • 2 replies
  • 0 kudos