Managing Your Account - Cable - Page 166

Cut off 1 month early - been told will not reconnect.

I contact Virgin Media 17th April to let them know of a planned house move on 25th May and we want to move internet to the new property on this date.April 24th comes round and at midnight, my internet goes down and I receive a cut off notice email fr...

Cancellation Fees Moving Location where Virgin do not provide service

I'm currently facing an issue with Virgin Media. I've been their customer for TV and broadband, but after moving within Ireland. I found out they don't offer service in my new area. Despite this, they're insisting that I pay for an additional 30 days...

Billing Problem

Don't know what is going on here, but on 16th April, I received an email from VM saying my new contract payment would be £92. Today, I received another email headed "Sign up online" confirming the new payment would be £106 93.Could someone explain wh...

The bereavement team do not exist and the chairman Lutz Schueler is low

I have emailed the chairman and the bereavement team because my sister died, we followed the virgin procedure as instructed, they did not transfer anything after filling out a TRANSFER form instead they cut his phone line, but still managed to write ...

Complaint

I've lodged an official complaint via the online complaint form and emailed the "resolution team" directly twice but yet to receive any reply except a standard "we're sorry and will look into it". Anyone know how long it usually takes the resolution ...

Renewal hell

Please help.Long term 12+ yrs customer. Out of contract again and bills rushed up in price. Txt msg link to renewal offers doesn't work. Contacted virgin via WhatsApp and advised I wanted a price for broadband / with(out) phone depending on price (pr...

Bill unaffordable non-existent customer loyalty

I have been a virgin media customer for as many years as I can remember and I am now at the point of my contract running out. I am really struggling to understand why my renewal price is £63 a month whereas if I were a new customer I can have exactly...

VM April Price increase quoted not honoured

Dear Virgin Media, We have had a Volt package since last year's renewal for 250Mbps + O2 SIM deal (paid separately) for £28.00 pcm.Like every other customer, we received notification of the April 2024 price increase. We were given a breakdown via ema...

Final bill cannot be disputed

I thought as I had terminated all my services and returned the equipment my ordeal with Virgin was finally at an end. Oh no, I've received a final bill which I do not agree with so I contacted customer service via chat as trying on the phone is liter...

Renewed through VM email "Hurry! Grab your EXCLUSIVE renewal offer now" HELP!

I renewed through the personalised email, after initially getting the OOPs message.Received the new contract and agreement on the 15th April, stating package should start on the 18th.Nothing changed, went on the webchat and was told that due to an te...

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