Hello,Yesterday I requested the free upgrade to TV 360 via my TIVO box, for which I received a confirmation e-mail this morning. However, it also stated that that as of October my new monthly charge would £109.33 up from £106.00. Can someone explain ...
Hi There, I started a package with yourselves in November 2023 when I moved into my new property. When I moved in I was making manual payments. I was late making two payments, not back to back these were two separate months. It wasn't intentional, ...
Been with Virgin media for 20 years, When it was NTL. Always renewed my contact over the phone and been good. Now they switched it up making it almost impossible speak to someone over the phone. Always going back to the App and ending the call. my co...
HiI would like my son to be added to my account so he can discuss my services. I assume somebody must private message me from here.
Hi, my final bill was for just over £34 taken by direct debit about 28th August. This went out fine then today i got email from virgin saying over £67 is overdue on my final bill. How is this?
I spoke to someone called Daniel on Sunday as my package was coming to an end. He offered me a new package that involved changing my O2 mobile monthly payment in order to get the new package. Daniel said he would amend my current bill and call me bac...
Hello,I gather from looking at other posts that there is a process for obtaining VAT invoices and receipts. Please can you help me get set up for this. I have had no luck at all on the phone and via WhatsApp.
Hi, I'm currently on Virgin Fibre 250 which is my second contract with them which runs out next month and then my bill goes up to about £72 a month which is insane. At the end of my first contract I managed to negotiate the price down £50(which has...
My contract is coming to an end and I went online to see my options. I was offered to renew at almost the same monthly fee as before, and I took up the offer. I got all the paperwork by email, contract documents, etc. confirming the price. I have sin...
The other day I got an email from Virgin offering an EXCLUSIVE renewal. It's been mentioned many times on here, it isnt it is often isnt the same package as you have now.Anyway today I for a reminder email. When you click on the link (Recontract now)...
