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Forum Posts

Returning VM Kit

I originally cancelled my account with VM on 27/12 due to moving overseas for work, but after the New Year I spoke to an agent on 3rd Jan informing them my plans has changed and won't be moving, so would like to keep my broadband and renew my contrac...

scyman8 by Joining in
  • 2 replies
  • 0 kudos

OK to cancel O2 sim until renewal time.

Got an email the other day saying the price of my O2 sim was going up in April. I currently pay £37 a month for 250Mb bolted to 350Mb and £5 for the O2 sim. I don't use the sim only took it as at the time it was offered as a retention to get the 350M...

ugale11 by Joining in
  • 1 replies
  • 0 kudos

Renegotiated contract

I phoned yesterday as my contract was up within 30 days. I got through and was quoted £193, yes, that's correct Since i was a loyal customer, she got it down to £173 I simply said no way. She put me through to retentions and the guy i spoke to basi...

Direct Debit change functionality not working

Does anyone know when the Direct Debit change functionality will be fixed.  I have ben trying for 2 months to change the bank my DD comes out of without success.Tried different browsers, but keep getting an "Oops" message when it tries to direct me t...

Vinny53 by Joining in
  • 8 replies
  • 0 kudos

Contract Renewal

I've been out of contract for a few months now, as the cost of renewing before the contract was going to increase substantially, and I wanted to look at other options. As such, I've been on a 30-day rolling contract at the original price. My contract...

Jon-J by On our wavelength
  • 0 replies
  • 0 kudos

Renewed contract - still on ancient hub (sh2)

Hi, Not sure if this is the right place for this, but I’ve seen others have some luck in getting a newer hub via these forums.I renewed my contract with VM last year and was told I wasn’t entitled to any new hardware - despite the fact that I’ve had ...

hocto8 by Joining in
  • 3 replies
  • 0 kudos

Cancelling my cancellation

I cancelled with VM and then changed my mind less than an hour later.  When. I called VM, they said they couldn’t cancel the cancellation.  What sort of customer service is this?  I have been with VM since the blueyonder days, and the customer servic...

ykknxput by Tuning in
  • 12 replies
  • 0 kudos

Resolved! Unable to register for My Virgin Media Account

HiI signed up for Virgin Media yesterday and have since received several emails suggesting that I register for My Virgin Media account now. However, every time I try to do this, once the 'I am not a robot' box has been ticked and I hit the Submit/Con...

RuthieV by Tuning in
  • 274 replies
  • 1 kudos