Managing Your Account - Cable
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Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 20 replies
  • 7 kudos


How do I get it across that I do not need the Paper Bill? I have been charged £1.75 for the past 6 months approx for a paper bill. My preferences are updated on my account. I have spoken to customer service representatives and even raised a complaint...

Unable to downgrade packages? Why?

Trying to keep this as simple as possible. I currently have a package £80 a month (out of contract), I get M350, basic TV and telephone.I don’t use the TV and want to remove both it and the telephone from the package.I noticed Virgin are selling a br...

Bill query

I started a new contract on 26 June however I have received an email today with my old contract payment - please can you look into this for me? Thanks 

Resolved! Cancellation Period & Landline Charges

Hi All2 questions that I hope someone can help with.1. Is there a standard cancellation period?2. I don't have a landline phone (physically) and haven't had one in years, but still have to pay a landline charge. Is there an option/way around this?Tha...

RemFan by On our wavelength
  • 2 replies
  • 0 kudos

Can't access email

Hi there, I am currently a Virgin Media Broadband Customer. I have been trying to access my virginmedia account to no avail. I have been getting billing emails to the secondary email account which I have always had access too but my main virginmedia ...

Shiniija by Joining in
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Netflix cancelled again!

I extended my contract at the start of last week for another 18 months. The only way this seems possible is to cancel the old contract and start a new one to give all the discounts to make it worth staying with Virgin. This means the Netflix gets can...