Managing Your Account - Cable
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Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 38 replies
  • 7 kudos

Very high estimate bill

Hi,I have signed up to the 1 gig service for £45.00 for the next 18 months and was installed on the 5th Jan 2024. The Field Sales person who signed me up wavered the TV stream fee. Now I know its an estimate but I have a bill £124.99.. Under the ccon...

Aklamio referral - taking ages

Hi - I referred my brother in law a very long time ago. After finally getting virgin to recognise the referral it was lodged in Aklamio with a date of the 13/9/23, still neither of us have been paid. please can this be resolved. thanks

Gibbsy55 by Joining in
  • 3 replies
  • 0 kudos

Incorrect Billing amount?

Hi everyone, I just got the January bill on 17th, which said I owned from last December bill for Package£28 + late fees£7.5, plus the January bill £28 in total £63.50. But the fact is I did the payment £28 for December bill on 17th January, the only ...

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Customer Service

When I contacted virgin media by phone some months ago i was impressed that they seemed to have improved their customer services.Oh dear not so. I received my virginmedia bill which includes a landline. There was a charge over and above my package. L...

No Netflix

Still no Netflix after 6 weeks of trying. Virgin now tells me to contact Netflix direct. After talking to Netflix, I'm told Virgin has cancelled my subscription.


I have broadband and telephone and thinking of cancelling, how do I find or calculate 'the minimum cancellation period' and can I just tell accounts not to renew the contract?Thanks,  Dave

pentode by On our wavelength
  • 3 replies
  • 0 kudos

Neighbours cable!

Dear vm.We are not currently customers but we were planning to switch over soon as new fibre has been laid in our area. (Cm8 2)  However are now wondering whether to bother, as my next door neighbour had their fibre fitter on the 16/01/2024. The inst...