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Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 22294 Views
  • 38 replies
  • 7 kudos

Password reset

Hi wondering if anyone could help.I’m struggling to reset my password for my virgin media account. It keeps saying it contains my username, although it doesn’t. Seems like it’s be a problem for years. Absolutely crazy.any tips? No access to account a...

Cancel - how?

Hi im trying to cancel my broadband as ive not been giving a contract and i never agreed on anything, ive tried to access web chat but im unable to any help please   [MOD EDIT: Subject title changed for clarity]

Josh111 by Joining in
  • 156 Views
  • 1 replies
  • 0 kudos

Contract didn't renew?

I signed up to a black friday deal in november and got an email with a contract summary sheet etc. It didn't say I had to do anything or confirm anything. I assumed that was it, I would change over.A week or two later I get an email saying I still ha...

All service's Disconnected within 12 hours

Yesterday I called to see if I could get a better deal but got nowhere so decided to cancel.  I was told 30 days notice and that services would be disconnected on the 14th Feb.  Woke this morning to find no broadband, TV or landline service.   I've c...

kalpeshv by Joining in
  • 483 Views
  • 8 replies
  • 0 kudos

Resolved! Credit still not applied after 4 calls !!

I've seen many a thread on here about the same thing and frankly I'm disgusted by virgins customer service.  The only thing is when you have no issues the speed of the service and reliability is second to none.  However I have 2 credit items that are...

Danloki by Tuning in
  • 204 Views
  • 1 replies
  • 0 kudos

Upgraded online and VM not acknowledging

Hi,I am very frustrated with the situation with my VM service and I am posting here as I can see no progress despite multiple calls. The situation is as below:- I get very poor wifi coverage on our 1st floor and having called the customer services wh...

VMUser7 by Joining in
  • 227 Views
  • 3 replies
  • 0 kudos