Managing Your Account - Cable
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Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 0 replies
  • 7 kudos


I have ebilling selected in my account preferences but still getting charged/receiving paper bills, when I go to sign up to ebilling on the website it there is no actual option to do it just goes around in circles taking me back to how to sign up!Can...

cher_84 by Joining in
  • 1 replies
  • 0 kudos

Obscene price rises goodbye Virgin.

Started a chat on the what's app before midday today with virgin my bill is rising £27 per month from May that's an Xtra £270 for the remainder of my contract it's obscene so I'm waiting for someone to get back to me about cancelling the lot I'm not ...

cancelling items

Having paid £123 pm, out of contract, I now need to cancel the add ons and cut my package to just basic tv and broadband. I guess its not a coincidence that I can add channels online, but I can't remove them -m not really user friendly?Then I noticed...

kara2016 by Joining in
  • 4 replies
  • 0 kudos

Can’t login

So every time I try log into my account via the browser it ends up stuck on loading and refuses to actually log me in. I need to change the child safe web settings which it won’t let me do via the app, but the website is completely refusing to load t...

xmissnad by Joining in
  • 4 replies
  • 0 kudos

Adult content charges

My latest virgin bill came to £104. When I called to ask what it was about, I was told some channels had been accessed. I am the account holder and at no point was I made aware any payments had been made on the account, or anyone had accessed a subsc...

Ikebbie by Joining in
  • 3 replies
  • 0 kudos

Price Rise Letter

I still haven't received any communication from you on the price rises expected from 1 April.  My current contract/offer price is due to finish at the end of May.  When can I expect my price rise communication and option to leave fee-free?