Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...
I have ebilling selected in my account preferences but still getting charged/receiving paper bills, when I go to sign up to ebilling on the website it there is no actual option to do it just goes around in circles taking me back to how to sign up!Can...
Started a chat on the what's app before midday today with virgin my bill is rising £27 per month from May that's an Xtra £270 for the remainder of my contract it's obscene so I'm waiting for someone to get back to me about cancelling the lot I'm not ...
As above.Like a lot of us I got the 1 May 2023 letter, and took the opportunity to cancel my services.Had no joy speaking to an operator?Asked to cancel and spent nearly a half hour on phone until I eventually gave up, obviously being diverted from g...
Having paid £123 pm, out of contract, I now need to cancel the add ons and cut my package to just basic tv and broadband. I guess its not a coincidence that I can add channels online, but I can't remove them -m not really user friendly?Then I noticed...
So every time I try log into my account via the browser it ends up stuck on loading and refuses to actually log me in. I need to change the child safe web settings which it won’t let me do via the app, but the website is completely refusing to load t...
Hello, I've seen a few past posts on here from people with the same issue and am hoping an admin can help.I'm a returning customer to Virgin media and signed up using the same email I had previously (unknowing this would cause an issue).I've been una...
My latest virgin bill came to £104. When I called to ask what it was about, I was told some channels had been accessed. I am the account holder and at no point was I made aware any payments had been made on the account, or anyone had accessed a subsc...
I can't get onto my account. What is the area code for Hall Green Birmingham please.
I still haven't received any communication from you on the price rises expected from 1 April. My current contract/offer price is due to finish at the end of May. When can I expect my price rise communication and option to leave fee-free?
HiI am the legal welfare & financial guardian for both of my disabled brothers. They both have a Virgin Media package and have a separate address. I also have a Virgin Media Package and live with my husband in our own home.I emailed the address liste...
