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Forum Posts

Online Chat not working?

I have been trying to use the online chat feature today and it will not open on various browsers (Chrome, Edge and Firefox) on either Windows PC or Android phone. Is there a problem with the service today?

weesteev by Dialled in
  • 5744 Views
  • 12 replies
  • 0 kudos

Online contract renewal

Hi,I've been battling with trying to renew a contract with VM after receiving an email offer. I followed the link provided and was offered an 18 month contract with a speed increase to M350 for £50/month. I decided to accept this offer and went throu...

gloomyandy by On our wavelength
  • 137 Views
  • 1 replies
  • 0 kudos

Change of account details

I'm trying to resolve an account problem for my Mum. My Dad passed away last year. We changed the details on My Virgin so that the direct debit now came from my Mum’s account and changed other profile details too.When she logs into My Virgin she is w...

Meanteam by Tuning in
  • 227 Views
  • 5 replies
  • 0 kudos

Password reset not working

I’ve a secondary account and recently my emails stopped working. I was frustrated that I couldn’t reset my password via the virgin media webpage so contacted tech support by phone. Following a 20 minute wait I eventually spoke to an agent and they fi...

pay final bill off monthly

Hi I'm trying to pay my final bill on a monthly basis.I've already cancelled all my services.Wish to pay the final bill off on smaller monthly amountsCan anyone assist ?I've tried the messaging platform but so far no luck.

vdsfrank by Joining in
  • 113 Views
  • 1 replies
  • 0 kudos