Pinned DiscussionsVirgin Media O2 ID Queries Good Morning Everyone, Just to advise, everyone should be able to access their VM account or go through the single sign-on registration process [if they have been presented with that page], as acce...
Recent DiscussionsQuery Regarding Charge for Returned VM Kits Hi VM, I returned the VM kits after leaving VM on 25 November 2025. I have YODEL receipts and tracking confirmation showing that the kits were successfully delivered back to VM on 30 November 2025. ...Contract Renewal/Cancellation/Complaint Hi folks I just rang the renewal/cancellations dept this morning hoping for a better deal, as I'd rang 2-3wks ago and got nowhere. Well today, I rang, and the person could not even beat their own o...Virgin Media Will Not Unlock My Account I received a text on Monday the 12th of January, informing me that VM had locked my account. I have reported reported the issue to 150 on four separated occasions and also via webchat. All I have be...NETFLIX ACTIVATION HI, I have Netflix as part of my package but I haven’t received an activation email. I have phoned Virgin SO MANY TIMES, it was difficult to get to an actual person, and so many times was promised...SolvedeContract not the same as order information Yesterday, I had a long webchat with one of your customer service advisers, Marjorie, which resulted in setting up a new contract with Virgin Media. I was happy with the chat and Marjorie managed to ...Incorrect account number linked to email address Hello, I am posting to highlight an issue where an incorrect account appears to be linked to my details. At present, I am only able to see information relating to an old account. For context, the o...Returns packaging still not arrived Hi, My services were disconnected on the 24th December and I've since received an email asking for the router equipment to be returned, otherwise I'll face a fine, however I have still not received ...Unable to access online account I have been struggling for 2years or more to access my account everything I try doesn’t work. I’ve tried calling help centre they are more than useless, I’ve tried resetting password but never receiv...Found an old cheque that was never cashed Hi I have just found an old cheque from virgin that I never cashed due to moving house and wanted to know if it can be reissued Hubs Hi , just looked at my package and it says I have two hubs , I don’t ,what can I do to get the corrected please .
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