Hi,
My services were disconnected on the 24th December and I've since received an email asking for the router equipment to be returned, otherwise I'll face a fine, however I have still not received any packaging from Virgin to be able to return this equipment.
I requested for another returns packaging to be sent on 13/01 but have still received nothing.
Is anyone able to help me out here in getting some packaging sent out?
You don't need to wait for VM to send returns packaging, if you have suitable packaging then you can print your own returns label and use your own packaging.
https://www.yodel.co.uk/returns/virgin
After clicking Create a new label. you will be prompted for your email address. Once you receive the email you will be able to print out a returns label which includes a barcode. You can then parcel up your equipment and drop it off at the nearest Collect + store. Enclose a covering note with your account number and details of the returned equipment including serial numbers.
Make sure you receive a tracking receipt and keep it safe.
** Use either or both of the following links to find your nearest store (they have different shops listed)
https://www.collectplus.co.uk/find-a-store
https://www.collectplus.yodel.co.uk/store-locator?v=2.
You can also return your equipment via an O2 store if you have a local one. If you do take that route then make a note of your account number along with the serial numbers of any equipment you are returning and give that to the O2 staff, retaining a copy yourself and possibly get them to sign for it/and or take a photo.
You can also use the link below which will open a messenger chat session to request the returns packaging along with full instructions. https://www.virginmedia.com/help/request-prepaid-pack
Forum TeamHi KatieH2 👋 Welcome to the community forum! Thanks for posting.
Sorry to hear these concerns about your returns packaging following your disconnection.
We will need to send you a PM to confirm a few details and investigate what's happened. We can then arrange for some returns packaging to be sent!
Please keep an eye on your Inbox 📩 in the top right corner, for a message offering support. We can return to this public thread with another update when possible.
Thanks for your patience in the meantime! 🌞
