Contract Renewal/Cancellation/Complaint
Hi folks I just rang the renewal/cancellations dept this morning hoping for a better deal, as I'd rang 2-3wks ago and got nowhere. Well today, I rang, and the person could not even beat their own online renewal prices! Crazy as I've been a customer for over 15yrs now, I would like to stay but the person on the end of the phone could not do anything for me! All their offers were more expensive, and I felt as if Virgin could not care less about customer retention! So contract runs out on 19 Feb 2026, hence ringing today, so long story short , I said here are my 30 days notice, plus a couple extra, 33-34 days it worked out. Anyway after the call ended I get an email from VM Complaints! pictured below! Does anyone know why I got this, when I was trying to get a better deal on renewing my contract, but could not, so then I gave my 30 days notice. I never made a complaint! Anyone else have this issue? Plus I've just received the email titled - Disconnecting your Virgin Media services Any help or ideas would be welcome. M
