Payment made still no service
I woke to find my WiFi off looked at pill said I needed to £12 to get back on line even though paid bill in the 28-11-24 so made payment now still not back on
Managing Your Account - Cable
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Forum Posts
Resolved! Disabled child purchased over 50 movies in 2 hours
I have a son whom is autistic with severe learning disabilities also, I moved a couple.of months ago to a different are, in my previous address I had a block on my virgin box as my son kept purchasing games, movies etc amd causing unaffordable bills,...
I want to move my TV box from one side of the room to another
I want to move my TV box from one side of the room to another. The cable coming from the outside box is hidden in the inside wall and connects behind the current tv position so i can't just extend it inside. Can VM just put me a new cable from the ou...
eBilling
Hi, I am unable to switch to paperless eBilling. There is no option available to enable it in my account settings. I also tried calling 150 but could not get through to a person to speak to.Please can somebody help with this? Thanks.
How do I get a VAT receipt
Hello,Is it possible to get VAT receipts for my monthly billing please?Many thanks!
Why am I receiving a "pre-contract" email?
After browsing upgrade options on your website I have now received an email with 2 "pre-contract" documents.I have not asked you to change my package or start a new contract. Why am I receiving these documents?There seems to be nothing on your websit...
Virgin media eBilling issue -it seems impossible to switch to ebilling
I took on the virgin media account after my wife died. I then started receiving paper bills I didn’t request and was charged for these.The instructions about switching to eBilling in the app and on the website are misleading and simply don’t work. I ...
Referral reward
I need to know who I should contact to receive the £50 that was promised for referring a friend. Neither my daughter nor I have received anything.
Cannot switch to paperless eBilling
Hi Steven, I'm having the same trouble cannot find how to sign up for ebilling. Could you drop me a message as well please? Thanks
Re: Hub 3 Light Indicator Issue ...
Same issue here! The hub has had a red light for weeks. It is not hot, well ventilated. I have restarted the router (no joy), and then reset it (still no joy). Could someone from Virgin Media DM me, please, to arrange an engineer visit?
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