I was installing my landline phone but not ringing when receiving calls and the call would cut after a few seconds. Any idea how to fix this?Rebooted the hub but problem persisted. I was more than an hour with a Virgin support agent and the problem s...
Hi guys, has anyone else been recieving calls from an 0800 number stating they are from virgin and wanting to discuss options ? They keep saying It in relation to my email I should have received about the trial ending ( haven't had any such email ) s...
I received an e mail and phoned 150 for my new hub 5.She said three times it would be delivered on September 24th, three times made me think she knew what she had said. 24th was Sunday. She then said three times it will activate on the 26th. It arriv...
My land line is down (no dial tone) and I have spent a frustrating morning trying to speak to someone at VM who can sort this out.. I can't dial 150 because I have no dial tone I don't have a virgin mobile. I do expect to be able to simply call and ...
I've recently ported my number from BT. My landline phone worked fine with the temporary number Virgin assigned, dialling out and receiving calls. Now my old number has been ported, I can dial out (and the correct number shows on caller ID) but I can...
Hi. I've just received the email this morning saying our home phone line will be moving over to the fibre line in February and something will be sent in the post in the next couple of weeks to facilitate this.The issue is the super hub is in a differ...
Hi,I have an intermittent break in dial tone as if I have an anwerphone message but when I ring 1571 there is no message. This has been there constantly since starting my service with Virgin in August. Is there any way to stop it?At this rate I will ...
I posted a similar complaint about a month ago and an engineer had booked to visit however I thought I had solved the problem by fitting new batteries in the handsets.However the problem has resurfaced. Most calls cut out, sometimes we have to redial...
How on earth do you get hold of a phone engineer??? Been without a phone for over a week. Tried all the self help stuff. Trying to speak to anyone is impossible. Anyone have any advice
I would like to request an itemised landline phone bill from September 2022 to January 2023.It won't be much as I don't use the landline much at all.Hoping this can be requested or someone can let me know how and from whom to do this.Many thanks.
