I've had the email telling me the phone line will be moving to a new fibre supply.Currently, my router (SH3) is in an upstairs office and the phone is in the hall. The phone is not supplied from the Hub.See below for how it looks from point of entry...
I have unplugged my phone as anytime chatter makes no sense in this day and age. I was paying £10/month extra for less than I can get with a cheap £5 SIM. Paying at least 48p per call (24p connection + 24ppm call rate) is excessive.Why don’t Virgin...
If we receive a voicemail message on our landline, our phone beeps when we pick up the receiver. For the past few days, our phone has been beeping constantly even though there is no voicemail message. I have disconnected and reconnected our phone b...
Have recently joined Virgin with landline phone via voip. Can make calls out but no incoming calls. According to earlier posts, this problem has been going on for several years. How can it be resolved? p
I cancelled my contract on 19th October 23, giving 30 day notice, I was disconnected from all of my package on 30th October 23, phone,TV and broadband. I called and up several times explaining I was still on contract until middle November 23. The cra...
Hi,I have a package including landline, which I've not bothered with for 2 years. Now wanting to use it.Can I use my (7 years old) DECT phone or do I need to buy a new one, and if so any recommendations ?Can't see anything useful on VM main pagesAlso...
Hi all, I'm a new virgin customer. I took the M250 & landline, volt package. Although I'll be moving to the mega package on 30th Nov which includes Anytime Chatter.My question is, on my initial bill it shows a call cost of 48p, not a bank breaking am...
This seems to be a common theme, but for the last week we have had no dial tone when we pick up either of the handsets we have - one connected to a wall socket and one plugged in as an extension. If we ring the landline number, it comes up as line bu...
How do I make a complaint? On 11th October, I contacted you to ask for weekend chatter to change to Talkmore Chatter, to which you agreed. That meant an increase in my Monthly Bill from £59 to £64 monthly. It's now 3rd November, and nothing has chan...
My service is being switched to fibre phone - in just 2 weeks’ time. I want to order a replacement hub and the fibre phone adapter, but can't get through to a human on 150 as long call waits - also not obvious what options to select as there is no m...
