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Resolved! Fibre Phone not working post power cut

Hi,My fibre phone has not worked since a brief power cut last Thursday. No dial tone. If I call from mobile it just rings without going to voicemail.Have reset the hub and internet comes back but no phone line.any ideas please?

Landline Down

All my services were off for a couple of days last week due to a Virgin outage.The tv and broadband service is now back but the landline is still not working despite your service status saying there are no issues 路‍I have 3 handsets and each show, ‘n...

Resolved! Unwanted update

Hello,Recently my mums line was upgraded to fibre, she apparently wasn’t prewarned about this, and the first thing she knew was when the guy came to do it.Later the same day she contacted me saying her “Emergency Red Button” was non operational since...

No dial tone on my landline

I have no dial tone or signal in landline. Connction made through hub and i tried on lines still have no tune

Can’t dial out to local calls (national ok!)

HELP PLEASE!This is on behalf of my elderly mother. She is at her wits end trying to sort this out, and I am at my wits end with the number of texts she’s sending me about this! For some reason, she cannot use her virgin landline to make very local c...

Resolved! Landline Switchover

My switchover date is today 13 June. I’ve unplugged my cordless phone from the wall connection, plugged the adapter into the grey Hub1 in the back of the Virgin media box, plugged my telephone into the adaptor in the box. I’ve now waited more than ...

Given new number when I asked to keep my old

Just signed up for TV, phone and broadband. Asked to keep my old number but have today received an email telling me my new number. Please can I have my old number, I've used it on Virgin before.

Phone Line 'Upgrade"

Recently my landline was 'upgraded' to digital after a newly engaged handyman cut through the land line cable. Since then we have noticed call quality is poor with a fair amount of crackling, last night on one call the caller was barely understandabl...

Resolved! Landline via Hub

Hiya,Just wondering how I am supposed to set up the landline via my hub when the phone line is 2 rooms away from the hub. I have no landline at the moment and there is no space and not practical for me to put the phone next to the hub. Am I being sil...

Landline

Looks like my phone has been cut off as keeps saying please check line cord all is fine I called virgin on my mobile they said there is a fault and looked on my virgin said it was broadband missing channels nothing to do with my landline it's still s...

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