Home Phone

not receiving incoming calls

signed in on behalf of my 90 year old mother, we have been unable to contact her for 9 days due to fault on phone line. reported on 4 November which took a few hours, told an engineer would be out on Wednesday, no show. this is a vunerable person a...

Porting Landline from VM to VM

Hi, I have just setup a new account with my current one ending on 21st, I am keeping my Landline No. (port in). I was told it would be easy as it is a VM No, to VM so they just need to change it on the account (Daniel confirmed today). My question is...

Need a new hub for phone service

Need Help.I got a message stating'On 17th January 2024, your home phone service will switch to our fibre network.''For this to work, you’ll need a new Hub.'I have tried repeatedly to phone 150 but there just doesn't seem to be an option for this.I've...

Voicemail Noise but no new voicemails

I notice others have recently suffered this problem, could someone get in touch to resolve it for me too!

Phone still not working,

no response to complaint reference: C-051123149, phone has been down 6 days now, suspect migration to VOBB engineer booked to fit new hub on 18th what happens in the interim?

Vulnerable customer fault

Hello- my elderly mother has called me to report she has had no landline since Monday lunchtime. You have a long phone queue and the online checker isn’t working. Please can you get in contact to resolve

Landline no dial tone -no way of contacting Virgin without calling them - Sun 29th Oct

Virgin have done it again and this is probably the last straw after 27 yrs (I know but until recently they were the only fibre provider)I use a landline at home (due to poor mobile receipton)Worked fine at midnightNot working nowWent down to check th...

Resolved! Home phone beeping but no voicemail message

If we receive a voicemail message on our landline, our phone beeps when we pick up the receiver. For the past few days, our phone has been beeping constantly even though there is no voicemail message. I have disconnected and reconnected our phone b...

Landline not ringing

My landline working but not ringing on any phones. Spent ages with virgin and said rebooting hub will sort out. But not. Help

landine and hub not connecting

Hi I'm having problems with my landine and hub not connecting. The phone socket on wall doesn't work and only connects to virgin media. I haven't received a letter to say when the switch over in my area is but I rang VM who has since set new hub and ...

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