We've had no dial tone for just over a week. We've tried ringing with our mobiles for help and support but, no one seems to be able to help. We are waiting for test results from hospital/gp's and they always get in touch via landline. Our mobile phon...
My contract has currently about 25 days to run and I am considering porting out the landline number to a VoIP provider. If I make the request now (to the 3rd party), is there a danger that VM will consider this as contract termination or notice for b...
Hi, phoned VM about an old bt box and if it was needed as we are renovating our hallway. I was told it was redundant so disconnected it. Now I can receive calls on my landline but unable to call out. This box has been in the hallway since we moved...
I was switched by Virgin to fibre phone via Hub 3 last year. I'm about to renovate a room which has a now unused BT telephone socket. Can I simply remove the socket, cut the cable and make good the plasterboard before redecorating?
My VM phone contract (and broadband) expires soon. I'd like to go to a 3rd party VOIP provider (like Vonage or AA). Does anyone know if I can connect a 3rd party VOIP phone through one of the ports on the back of my Hub 3? I know it doesn't connect v...
Line cord error. Please Check. I cannot make or receive calls. I just get the error message above. Phone is connected via wall socket, not hub.
Good afternoon, When my elderly mother makes a phone call, the person on the other end, can't hear anything.She can receive incoming calls fine. Landline is connected to the hub? Any advice please?
Got an intermittent problem with my phones since the landline change over. When the phones at home receive an incoming call via our Panasonic 308 PABX sometimes they ring fine on other occasions however the phones only ring once. Tried adding a mas...
My phone was unexpectedly cut off yesterday. Spoke to Customer Service who told me that I was switching to fibre. I have had no letter, email or SMS reference this. Advised that new hub and adapter would be sent and it arrived today. Understand th...
i am trying to call virgin media to call out an engineer to sort out my landline but when i call the number it does not recognise the " 1 " prompt on my mobile keypad only " 2 " so out of desperation i pressed 2 instead of " 1 " held on & then was cu...
