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Help with your Virgin Phone line
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Resolved! Virgin phone

I’ve recently switched an ex-directory BT number to Virgin, which I want to remain ex-directory. Do I need to apply for this and if so how?

Resolved! Move phone to different room

We had Virgin TV and broadband installed yesterday - 1Gb Volt, Hub 5, main 360 box plus a second box upstairs. The install was fast, efficient, and the engineer was great.We do have one issue that we could do with sorting out - our landline was plugg...

NewVolt2 by Tuning in
  • 5 replies
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Intermittent dialing tone

So after waiting a month for my longstanding number to be connected to the virgin contract. I cannot get rid of the intermitant dial tone, I have sussed it out to be the virgin messenger service, trouble is from week 1 to 4 virgin gave me a telephone...

Sue02003 by Joining in
  • 3 replies
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Resolved! Pemature Hub Connection - Help Needed

I am currently without a phone line. I was due to be switched over to a hub connection from my wall socket on June 14th. After what seemed an age on my mobile to VM's Indian call centre I have now found that I have already been switched over without ...

thrice by Superfast
  • 1 replies
  • 0 kudos

Additional phone

Have been sent the adapter for me to connect home phone to the hub. My question is how will phone upstairs work without landline as hub downstairs and have only 1 adapter for downstairs phone. 

Brook68 by Joining in
  • 3 replies
  • 0 kudos

No landline

Landline is down. Line is dead, I've done all the usual checks. Phoned 150 on my mobile to report it just got sent to their website!