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Help with your Virgin Phone line
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Forum Posts

Flashing Red Phone light

Hi, I have renewed my VM contract and took off the Phone line.  The hub 3 has now got a flashing red phone light. Do I need to do something to tell it there is no phone now or is it going to flash red for the next 18 months?  Thanks for any advice.

Queenvic by Joining in
  • 4 replies
  • 0 kudos

My 84 yr old Mum's landline has been disconnected

My Mum has had her landline cut off twice.  She lives on her own and has had no notification from Virgin.  Your call centre staff have been no help whatsoever (2hrs on the phone, speaking to 4 different people, and being cut off twice).  Initially we...

NJB14 by Joining in
  • 3 replies
  • 0 kudos

Voicemail not kicking in

Hi, Since our landline was changed over to the digital line our free voicemail system doesn’t seem to be working. When I dial 1571 it says I have no voicemails, but when people try to call no matter how long they hold on the call the voicemail doesn’...

Landline not working - no dial tone

Hi. I have no dial tone on landline and unable to make outgoing calls. Fault checker saying no known issues. Any suggestions please? Thanks Eve

EveD by Tuning in
  • 8 replies
  • 0 kudos

Landline Phone Engaged

Engaged tone when phoning out unless I put the area code in front which is ok for outside my area but having to put my own area code in to phone a neighbour or local shop, etc?Phoned my wife's mobile, nothing other than it stated she had a missed cal...

hotrod by On our wavelength
  • 9 replies
  • 0 kudos

Hub 3 telephony disbaled

virgin sent me the adapter to connect my landline to my hub, but on my hub settings its saying disabled. I no longer have the wall socket as i got some work done on the house. ive rang up the call center but they dont seem to understand what im sayin...

Resolved! Complaint Handling

This is the short version.I raised a request on 30th October to have my home phone number ported across from Sky. I was told it would happen on 10th November. It didn't. By the time I had got VM to investigate the number had become inactive and I was...

Grahammc by Tuning in
  • 5 replies
  • 0 kudos

A small request

Could you possibly let me know when my home phone is to be converted? I’m gaping to be out of the country for 3 weeks in January, 3 weeks in February and all of April. Thanks.

Tudor by Very Insightful Person
  • 2 replies
  • 0 kudos