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Help with your Virgin Phone line
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Arranging technician visit

Hi there,does anyone know how the hell you book the technician visit I have been told I need before the switch to fibre network? ( I’ve been contacted. via letter, text and email…) Tried via phone and gone through almost all the options none of which...

Virgin landline to Using Router

I'm so confused! Engineer is coming to transfer virgin landline to my router. Router is upstairs but my phone connection to elderly twice a day check in service is downstairs. Virgin staff have limited technical awreness of what's happening.. I'm so ...

jomogg by Tuning in
  • 1 replies
  • 0 kudos

Phone adaptor

 I was sent a Hub 5 by Ashleigh_C last Wednesday, to install and setup my phone, but unfortunately there was no phone adaptor with the hub as there was supossed to be. Could someone send this on to me?  I have sent a PM to Ashleigh to ask for this, b...

bryh by Joining in
  • 1 replies
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Unable to call my landline..

Spoke to someone yesterday about being unable to receive calls since my old number was ported over. The temporary number that was aassigned before worked fine. The agent booked an engineer to visit on Monday however I don't think the fault can be at ...

Raj4 by Joining in
  • 0 replies
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Elderly parents disconnected with no warning

today after several days of not being able to get hold of my parents I found out that Virgin have cut off their landline. We have spend hours checking via their login what the fault is, hours checking wiring in the house and finally today spent 59min...

RGaines by Joining in
  • 1 replies
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Resolved! No dial tone on land line

Hi VM,I've got no dial tone on my land line.  Things I have tried:Calling out - no toneCalling in from a mobile - home phone doesn't ring.Checked and reseated power and phone cables at the base unit & wall socketsConfirmed phone is seated and chargin...

Landline not working

I can't receive incoming calls, the line doesn't ring. I can't make outgoing calls, there's no dial tone and the line just buzzes and crackles.  The service status says everything is working, how do I get an engineer to look at it? I've checked the c...

mgittins by Joining in
  • 3 replies
  • 0 kudos

Cable BT Boxes

I have a number of telephone boxes in hallway. BT Cabletel etc how do i find out which are still required. Happy for an engineer to attend. Only use Virgin services.

Jpartlet by Joining in
  • 3 replies
  • 0 kudos

Lost Landline Number of nearly 40 years :(

Hi TeamHope all had a nice xmas break.If anyone can please please help me - this would be super appreciated.Recenctly transferred over from Sky to Virgin media for all sky tv, phone and broadband services and sad to say the transition has not been se...

Hs831 by Joining in
  • 20 replies
  • 0 kudos