caller id bleeped

150 contacted refused to help fix

2nd line team was on a mission on time of months she was not helpful blaming my phone.

steps done.

next door pluged in phone now 5pm . shows 501 pm there

plug in my phone socket router shows 606 pm now uk time 506pm 

80 calls to 150 and fogged right of with them 

blaming my home phone 

not them selfs 

There is a very long standing gripe that VM UK changes between Summer & Winter times  on the telephone via the Hub service on the USA weekend and not the UK/EU weekend which are 1 week apart.

The time & date info for the phone is delivered ( in the Caller ID data ) i.e. when the phone is ringing, if you connect the alternate phone and call it you may see it change & become 1 hour out just like your phone.

By breakfast time on Sunday morning this issue will vanish for another 6 months. 

Remember your phone will only update the time during the start of an in bound call,
so on Sunday morning use your mobile & call the home phone let it ring 2 or 3 times & then hang-up to correct the time.

Expect the same to occur again in 6 months as we return to Summer time.

I just rang it UK now 12:15pm    says 13:15pm I rang 6 times 5 rings waiting 1 min every call let 5 rings

never fixed 

virgin media refuses to remove the caller id.

Hardly a surprise, the USA changes to Winter time on the 2nd of Nov this year.

Ring your home phone at breakfast time on Sunday the 2nd November 2025,
then time in the VM Hub's Caller ID info should re-align with UK Winter time.