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jaberwok's avatar
jaberwok
On our wavelength
2 years ago
Solved

no dial tone, callers hear engaged tone

I know there have been similar posts in the past but I'm not seeing them now.

At some point today, maybe yesterday, the above fault developed. We have a single master socket with a plugged in base station and a total of four DECT handsets. This has worked for many years though the current units replaced an older set about three months ago. Status check says there is no area fault (area 30). Handsets say "check phone line".

  • Reece_MH's avatar
    Reece_MH
    2 years ago

    Hi jaberwok 👋

    Thanks for posting, and welcome back to the Forums.

    I'm sorry to hear you're having some problems with your Landline. I've run some checks, and have identified an issue with the line. I'm going to send you a private message, so I can assist further, please look out for it in the top-right, white envelope or by tapping your profile picture and selecting "Messages".

    Thanks,

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  • Reece_MH's avatar
    Reece_MH
    Forum Team (Retired)
    2 years ago

    Hi jaberwok 👋

    Thanks for posting, and welcome back to the Forums.

    I'm sorry to hear you're having some problems with your Landline. I've run some checks, and have identified an issue with the line. I'm going to send you a private message, so I can assist further, please look out for it in the top-right, white envelope or by tapping your profile picture and selecting "Messages".

    Thanks,

  • jaberwok's avatar
    jaberwok
    On our wavelength
    2 years ago

    For the sake of completeness -

    @ Reece_MH said there was a fault and the best reaction woud be to "manually" migrate me to VOIP. Separately, the agent who eventually replied through the WhatsApp help channel said the same. We agreed to make the change and she said it would complete within 48 hours. 48 hours and 15 minutes later, a package containing the required phone line adaptor was pushed through my letterbox. I moved the phone base station to be next to my router and - surprise, surprise - the phones work. Well done to the pleasant, helpful VM agent.

    • Daniel_Et's avatar
      Daniel_Et
      Icon for Forum Team rankForum Team
      2 years ago

      Hi jaberwok, thank you for your post. We're glad to hear the phone is now working.

      If you have any further queries, please don't hesitate to contact us.

      Regards,
      Daniel