Forum Discussion

PRW11's avatar
PRW11
Joining in
8 months ago

Caller Display stopped working

My problem is the Caller display is not working on my BT ADVANCED PHONE Z   it's been working for years but in the last few weeks it isn't working at all

Help please 

 

 

[MOD EDIT: Subject title changed for clarity]

  • Martin_N's avatar
    Martin_N
    8 months ago

    Hi PRW11,

    Thank you for your post and welcome to the community. 

    I'm very sorry to hear about the issue you've had with your caller display. 

    I have taken a look on our side and it looks as though you have been able to speak with the team regarding this.

    To confirm, do you still need any assistance with this?

    ^Martin

  • goslow's avatar
    goslow
    Alessandro Volta
    8 months ago

    Are you able to test with a different phone (borrowed from a friend, family member, neighbour etc.) and see if that has caller ID (to rule out a phone issue)?

    The BT advanced phone Z has had past mentions on here with caller ID problems (often when the phone moves to a connection from the back of the VM hub).

    In past topics, caller ID has also been reported to drop off the line when repair work has taken place on a conventional phone line.

  • Martin_N's avatar
    Martin_N
    Forum Team
    8 months ago

    Hi PRW11,

    Thank you for your post and welcome to the community. 

    I'm very sorry to hear about the issue you've had with your caller display. 

    I have taken a look on our side and it looks as though you have been able to speak with the team regarding this.

    To confirm, do you still need any assistance with this?

    ^Martin

    • PRW11's avatar
      PRW11
      Joining in
      8 months ago

      Yes I'm still having problems the agent said it could be my landline phone which is the problem Since then I have tried another landline phone and still no number display 

      Thanks for your reply 

       

      • Alex_RM's avatar
        Alex_RM
        Forum Team
        8 months ago

        Thanks for confirming, so I can take a closer look I've popped you over a private message.

        Alex_Rm