Tjh1989
8 months agoTuning in
Landline engaged tone
Since Saturday our landline has not been working, pick up handset and get a dial tone, enter a number and it goes to an engaged tone straight away regardless of the number (even 150, 1471 and 1571). Tried rebooting hub and swapping to a corded phone but still same issue. Called to report a fault and asked to wait 24 to 48 hours, called back today to be told they are monitoring the situation and it may be another 7 days and to stop calling back as it won't help. An engineer is clearly needed but nothing is being arranged and whilst I am assured I will be compensated for loss of service I have little faith it will ever arrive as I haven't got any proof a fault has been logged. Totally unacceptable service.