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Help with your Virgin Phone line
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Number withheld request

We have a home phone nbr with Virgin and all I want is the home phone nbr to be witheld / masked when I make a phone call. Twice I have been on that not fit for purpose whatsapp chat to request this and twice I have been told this has been done. Gues...

Resolved! VoIP and Landline

We recently changed our phone so that it now uses the router for a connection. Is this the same as VoIP? If so, do I even need a landline now?

Resolved! House Alarm

Hi. On the 11th August 2023, my landline home phone will switch to the fibre network. My house alarm is currently connected to my landline phone so if my house alarm activates the alarm will phone my mobile to inform me of the activation. I believe I...

Gazza101 by Tuning in
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Please help!

Our landline has not been taking incoming calls since Friday. We can call out. We assumed it was a fault with the handset. Brought new phone yesterday and still the same. Landline is essential as its an emergency line for elderly parents and also vul...

Resolved! Phone Line Out of Action - VULNERABLE PERSON

I need help for my mum. Her home landline is connected to a Care Emergency system that she can activate if she falls but the line from external phones gives an engaged tone and attempts to calling out the line sounds ‘open’. I have checked each hands...

Having to put area code for local calls

For some reason dialling local calls all I have is a message that this number is incorrect, I now have to put the area code in just like a mobile but any other numbers national or mobile are ok

cuz by Tuning in
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Land line dead

My land line phone is dead, display says 'Check Phone Line'.  We were recently changed to wi-fi, but the broadband is working.  Any ideas please? 

Kelvey by Joining in
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  • 2 replies
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Virgin landline phone out of action

Our Virgin landline has been out of service for the last week. Phone is dead if we try to ring out and we cannot receive calls. Next door neighbour who is not with Virgin has no problems.  We have been receiving calls meant for a telephone number oth...

Calling 020 numbers from 020 landline

Not urgent, but got a question.Up until Sunday we used to call 0208 numbers by dialing the numbers from the 8 from our 0208 landline number, and it used to connect fine...since about Sunday it doesn't.  So if the full number is 0208 123 4567, we coul...

Who's calling

I have had three calls up to now from an alleged local number the first was at 07.54 this morning did not answer but did a reverse call search that was saying its registered to  Virgin Media the third i answered and what ever language was spoken it w...