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Unable to port 5-digit landline number to Virgin?

Evening,I'm looking to sign up for broadband and phone with Virgin but have been advised that it's not possible to port my landline number from Sky to Virgin as it's a 5 digit number and Virgin numbers are 6 digits.Is that right?It seems hard to beli...

Resolved! Transfer phone from Plusnet

I ordered VM broadband & phone transferring my existing phone number from Plusnet, VM informed Plusnet and all was well, that is until VM started delaying my go live date, after a number of changes I’ve moved the transfer with Plusnet. However I’ve n...

drodgers by Dialled in
  • 725 Views
  • 3 replies
  • 0 kudos

No dial tone

Hi, our landline suddenly stopped working today - no dial tone, just crackles.  We have followed all of the usual suggestions. Virgin’s system check says there are no issues with our home phone, and we are going round in circles online between variou...

RobinG by Tuning in
  • 1023 Views
  • 14 replies
  • 1 kudos

Number porting

I'm a new customer and took out internet and landline with VM. I was with Sky before and so far I'm already regretting my choice to leave because absolutely nothing has been straightforward, my connection is fast but drops out for no reason multiple ...

KirstyHT by Joining in
  • 369 Views
  • 1 replies
  • 0 kudos

Phone switch over to fibre

Just spent an infuriating hour on the phone to India 'support'   I got a letter saying my phone would be switched over to fibre on 13th April -  plugged my phone in last night and nothing - my normal wall socket is still working so how can that be if...

robs27 by Joining in
  • 400 Views
  • 3 replies
  • 0 kudos

Land Line Phone Changes - To Fibre Optic

Hi Folks,I don't I am alone...Recieved my phone/hub adaptor for the upcoming change over, but no 'letter' or 'date'.Is there a list of dates for the change over, by address/postcode/town or region ?I live in Westbury Wilts. / BA13, anyone in my area ...

Resolved! Dropped kerb

Hi. Im a virgin media business customer. I need to apply for a dropped kerb and there is a small (100mm x 100mm roughly) ntl cable tv connection box on the pavement where the crossing would be. I’ve been asked to get virgin media to come and survey t...

Medshah by Tuning in
  • 559 Views
  • 2 replies
  • 0 kudos