Red Light on Hub.

Question

Hi there, I'm hoping someone here can help me.

I was visiting my 94 year old Grandmother yesterday and her phone wasn't working, there's no dialing tone, nothing. I looked up to see what fixes I could try and went through them all.

Firstly I did a network status check, accessed the router settings checked everything in there.

Then I checked connections, checked cables, switched off hub, reset the handsets, then as a last resort I reset her hub using the reset option.

Wifi is working, tv is working but nothing with the phone, the whole time the the hub functioning, pre and post reset, there was a solid red light on the bottom. She has a Hub 3.

At her age it's a worry as the quickest way to contact her and she us, is the landline, which obvioulst can't happen.

Does the red light mean the hub needs replaced and can I sort this our on her behalf?

Thanks.

Adduxi · Answer

If the red LED persists after a pinhole reset, the Hub should be swapped out. This red LED is the overheat warning and should be working correctly. If you wait here a couple of days a VM Mod should pick this up and discuss directly with you.

However the phone problem is not related. So, is the phone connected to the Hub or to a wall socket? If it is connected to the Hub, is "telephony" showing as active on the Hub?

Carley_S · Answer

Keep us posted Wulliekane&nbsp;
We're available over the weekend, should you need.&nbsp;

Wulliekane · Answer

The phone is connected to the hub, it was working yesterday morning. The constant message on the handset is line in use.Without going down there, I can't answer the telephony question, sorry.

Carley_S · Answer

Hi Wulliekane&nbsp;
Welcome back to the Community Forums.&nbsp;
Sorry to hear of your concerns with your grandmother's landline service and the red light on the Hub 3.&nbsp;
The red light is usually just an LED error, rather than anything more, but we do like to err on the side of caution with these.&nbsp;
For the landline concern, when it states that the handset is in use, do you know if your grandmother has additional extension sockets? If so, it would be to ensure the handsets are correctly placed in their holders.&nbsp;
Do you also know if your grandmother has any equipment plugged into the phone line as well? Such as third-party answering machines or telehealth devices?&nbsp;

Wulliekane · Answer

There's nothing plugged in other than the handset base and an additional handset in another room. Both were housed in their bases when doing the tests.

I will head down today, try another handset and report back.

Forum Discussion

Red Light on Hub.

8 Replies

Related Content

Red light on Virgin Media Hub

Red Hub Light

red light on virgin media hub

Hub 3 red light on

Hub red light