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Landline Porting Issues Number Recovery?

Hi Everyone, Im making this post for my grandad who moved from sky to virgin in June.We signed up for the virgin contract online and I put his old number in to be ported over when filling in all the details. Then a couple of weeks later maybe around ...

Land line not working after upgrading to tv360

Since upgrading to tv360 my landline has intermittent dial tone. I am unable to get incoming or outgoing calls. An engineer advised me that my BT cordless phones were not compatible, so I purchased new Panasonic ones. They are exactly the same, and d...

Landline takes a long time to connect

I recently installed the Telephone hub at my moms home. The landline takes a very long time to connect, one can hear the numbers being entered but then it goes dead quiet for 20 seconds. At this point she believes the phone not to be working. Why is ...

1571 not working

Hii recently added landline phone which works fine apart from 1571 - it just rings continuously and 1571 does not trigger - i have  recorded a message and activated but it does not go to message

wiltoo by Joining in
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Caller ID not working following Engineer visit

Although we do not use the landline too much these days, I have noticed that since the engineer visit last month the 'Caller ID' service does not appear to be working and wonder if the visit has affected it. I shall be pleased if you will advise how ...

cab12 by Tuning in
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Landline - doesn't ring for incoming calls

I have bought new telephones (cordless) since plugging the phone in to landline socket and mains electric socket the phone will not ring when someone calls our number. I can see on the handset the number that is calling  butno sound. I can make outgo...

Martyn10 by Joining in
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  • 7 replies
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Landline call forwarding

I've tried dialling 1765 from our landline numerous times to find out what my location colour is to set up call divert/forwarding but the number is not in use! Any advice on how else I can find out what our location colour is to continue set up for t...

Derby1 by Joining in
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  • 6 replies
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Disabling Voicemail

I need to disable Voicemail to enable call divert to be used. My contract includes call divert, but it will not function whilst voicemail is set.I have tried ringing 1571 but there is no option to enable to setting to be cancelled.Any help please?

Davevid by Joining in
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  • 4 replies
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