Home Phone
Help with your Virgin Phone line
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Further problems since engineers visit

Hi My 85 year old Mum has had probelms with her landline since last Tuesday & still not fixed..The original call was to say that her answerphone wasn't working, however as much as i appreciate now she had probably knocked the answerphone off on her p...

Debbie18 by Tuning in
  • 153 Views
  • 3 replies
  • 0 kudos

Loss of 1471

For a long time 1471 feature hasn't been on my phone. It stopped one day and been unable to use since

Emily121 by Joining in
  • 343 Views
  • 6 replies
  • 0 kudos

Land Line not working BH12 2E

No dialling tone, if call from my mobile doesn't ring on landline and call cuts off on mobile after 1 ring. Only found this out after friend e-mailed me.

AG60 by Joining in
  • 118 Views
  • 1 replies
  • 0 kudos

Porting landline number from BT

Hello Support,Have just joined / connected to Virgin and wish to port my existing BT landline number over to Virgin.Please support/assist.Thanks and Regards

Home phone no longer working

My son tried to call me today on my home phone. It did not ring and on checking it the line is dead.  I am wondering if this is due to switchover that I understand is taking place but I have received no notification whatsoever. I will have to call Vi...

milbers by On our wavelength
  • 163 Views
  • 2 replies
  • 0 kudos

Resolved! Landline / WiFi problems after switchover

Yet another issue which has resulted in my raising a complaint. On 25 January we lost connectivity to our landline and so could no longer make or receive calls.  I left this for 24 hours as suggested despite the checks that I was able to make indicat...

DixyD by Joining in
  • 301 Views
  • 2 replies
  • 0 kudos

Cancel contract due moving home

I've moved home and need to cancel my contract due the virgin doesn't provide Broadband (tv, internet and phone) in my area. I called them and they give me a wrong email address to send the proof of my new address.How can I have the right email addre...

Resolved! 150 down?

Cannot call 150 from VM landline in E5 0DR.This was true yesterday when there were known problems in this area but is also true today when none are reported. Calls to the 0345 number were connected.

all129 by On our wavelength
  • 246 Views
  • 3 replies
  • 0 kudos

Home phone not working

I am 85 years old and hard of hearing. I am housebound and although I have a mobile phone the signal in my area is dreadful so I rely on my landline. My landline does not work and when I call virgin media I cannot get through to anyone, the automated...

MClinton by Joining in
  • 109 Views
  • 1 replies
  • 0 kudos