Home Phone
Help with your Virgin Phone line
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Phone Line Dead

My home phone line went dead a few days ago, nothing noticeably has changed.Traditional set up, so socket in the wall job.Tried a different hand set/cables/turning off etc etc all the usual troubleshooting - but still nothing.Any advice from anyone? ...

Tembo79 by Joining in
  • 2 replies
  • 0 kudos

Resolved! Speaking Clock

Hi all, apologies if this has been a topic before. My mum has onset dementia & has been accruing nearly £200 a month bills phoning the speaking clock at all times of the day/night. She insists in switching off her electric clocks to save electricity,...

David0 by Tuning in
  • 7 replies
  • 0 kudos

Resolved! Home Number Changed

My original home phone number has changed since install of new modem and voip phone after renewing my contract. I had not used my home phone line for a long time and only used my mobile. But with the modem changing decided to plug a phone in.However ...

hayabusa by Joining in
  • 8 replies
  • 0 kudos

Without landline since Saturday

We have been without a landline since Saturday,  we had tried all the 'usual' checks at our end and no issues found. VM website said no issues with phone service however,  I have just come across a number on here to report it and it's already known a...

Joha by Tuning in
  • 10 replies
  • 0 kudos

Landline not working

My landline has been out of action for a couple of weeks now- no dialling tone, just a quiet buzzing "interference" sound. We are unable to dial in or out. All connections seem to be fine within the house. Unfortunately I keep going round in circles ...

Permanent number withheld

HiI've always had the permanent number withheld feature on my landline, but last year this disappeared. I've tried ringing a few times to get it added back to my landline, but nobody has been able to help with this so far. I rang about it again today...

vm-2024 by Joining in
  • 1 replies
  • 0 kudos

Landline does ring on incoming call

Hoping someone can help.I have attempted to call the helpline but after 20 minutes of waiting thought I’d try the forum.I have recently realised my landline is not ringing for any incoming calls.  I can make calls out absolutely fine.I assumed this w...

AKH22 by Joining in
  • 6 replies
  • 0 kudos

Callers to my phone get message.

Callers to my newly ported number get this message, the number you have dialed is not receiving incoming calls please try later. All worked OK on my temporary virgin number.

Resolved! Move BT landline to Virgin Media

Hi, I have a BT landline and a VM landline (both operational). I now wish to port the BT landline to the VM landline but I do need to keep the existing BT number. I will then close BT account. Is this something the VM Community can help me with, plea...

jsimpso9 by Joining in
  • 3 replies
  • 0 kudos