Email
For all Virgin Media Mail questions.
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Sending email using your own domain

Introduction Email is evolving new methods to combat spoofing of email addresses.  While there used to be no checks on what email servers can be used by particular domains, that is no longer the case. Consequently when sending using your own domain u...

smtp2go_namesco_spf_dkim_3
ravenstar68 by Very Insightful Person
  • 33358 Views
  • 0 replies
  • 16 kudos

Orphan Email accounts

IntroductionThis information applies to all four Virgin Media Email domains.virgin.netvirginmedia.comblueyonder.co.ukntlworld.comCustomers are increasingly coming on the Forum's after having email accounts locked/deleted.  This post looks at one of t...

ravenstar68 by Very Insightful Person
  • 53591 Views
  • 0 replies
  • 81 kudos

Outgoing Authentication Issues? - Check Email Logs

IntroductionThere have been a number of threads on the boards lately where people have been seeing the password prompt pop up when trying to send e-mails.While the symptom is the same for many users, there are actually a number of possible causes.Bro...

outopt.JPG tbirdsave.JPG
ravenstar68 by Very Insightful Person
  • 35380 Views
  • 0 replies
  • 22 kudos

Ravenstar's Email FAQ's

The aim of this thread is to collate some of the stickies I have made in the past into one thread. In here you will find the following FAQ's Understanding Email Block ListsSPF, DKIM, and DMARC explainedGeneric/Dynamic host names prohibited - an expla...

ravenstar68 by Very Insightful Person
  • 46218 Views
  • 8 replies
  • 7 kudos

Access to ntlworld.com emails

I have tried to access my emails this morning and received the following Your Virgin Media Mail account is currently unavailableI have followed the instructions to change my email to a non ntlworld one and get an email to the new one to verify but th...

Fenella1 by Joining in
  • 592 Views
  • 10 replies
  • 0 kudos

Resolved! Strange email from Virgin_Media02

I've had an email this morning (which I haven't opened) from the above with the subject: info@consumer.net - total change to your bill.  For one thing, I don't know why this email has come to my email address as they all go to my husband's address, f...

Lindee by Tuning in
  • 599 Views
  • 6 replies
  • 0 kudos

Deleting an old ntlworld email account

Hello,please can someone help me delete my old ntlworld email account. Virgin can’t do it because the account is no longer active but the email has been hacked and I’ve got no way of getting into the account to change the password. Thanks

New Outlook Mac OS and Windows some thoughts.

Before I start I'm going to state that any and all opinions in here are my own and do not represent the opinions of either Virgin Media, OR any other company that I work for.I have an office 365 subscription and Outlook on my MacBook is now the New O...

ravenstar68 by Very Insightful Person
  • 508 Views
  • 6 replies
  • 2 kudos

No option for mail app password management

I need to set up a password for Outlook to be able to use my VM mail account.  When I log in to my VM account I should find this option under Account Settings, but it isn't there.Has anyone seen this problem?Thanks. 

jbw10101 by Joining in
  • 244 Views
  • 6 replies
  • 0 kudos

Resolved! ntlworld domain blocked by trend micro

It appears that the ntlworld.com domain name is being blocked by Trend Micro, meaning it is impossible to send email to the uk NHS (example@nhs.net). Trend Micro returns the error :host prefilter.emailsecurity.trendmicro.eu [150.70.226.147]    SMTP e...

davidas99 by On our wavelength
  • 632 Views
  • 10 replies
  • 0 kudos

Resolved! VM Webmail interface security issue?

The VM webmail inbox displays a list of posts on the left hand side and the content of the currently selected email on the right. If i delete that email, webmail automatically selects and displays the next email in the inbox. That email could be a ma...

nigelss by Up to speed
  • 490 Views
  • 14 replies
  • 0 kudos

NTLWorld email address not receiving emails

I have started to notice that emails are not arriving in my inbox. This is following purchases, bookings etc. I have tried to send myself ‘test’ emails and these have also not arrived (although I can see them in my sent box). They are not in the junk...

Jacky227 by Tuning in
  • 507 Views
  • 6 replies
  • 1 kudos

Resolved! Microsoft wont support "old" outlook on new laptop.

None of these issues are caused by Virgin but they are affecting outlook Pop3.I am the wrong side of 70 and do not wish to enter a completely different way of working.My laptop’s charging port has packed up, it is not the battery or cable. As it was ...