Forum Discussion

Physiopro1's avatar
Physiopro1
Just browsing
2 months ago

Old ntlworld.com email address

I have an old ntlworld.com email address which we where using but has suddenly stopped working. when we tried to sign back in it says password not recognised. The problem we have is that the email address is no longer associated with an account! it was a residential account but we where changed to a commercial account so I am unable to request a password change. Can anybody help please?

 

email address is mailto:[REMOVED@ntlworld.com

Mod Edit : Personal details removed

 

Thanks

 

Andy

18 Replies

  • goslow's avatar
    goslow
    Alessandro Volta

    VM has been very busy recently closing down mailboxes that are not linked to a VM residential broadband service.

    In all likelihood, your mailbox is in the process of being deleted.

    In addition, there has been some further VM 'confusion' in the last few days regarding email access when VM switched to a combined login ID with O2 which has caused a lot of disruption.

  • Do you think that once the email address has been fully closed that if anybody emails it will they be told it is no longer working?

     

    • Physiopro1's avatar
      Physiopro1
      Just browsing

      I wonder if I would be able to open up another residential account and have the email associated with it?

      • goslow's avatar
        goslow
        Alessandro Volta

        VM stopped issuing email addresses to new customers in 2022, I think, and existing customers cannot create new mailboxes.

        Opening a broadband account to save an 'at risk' mailbox has been suggested on here in the past but I cannot recall anyone doing so successfully. Even if you did that, trying to recover/re-associate the mailbox to the new broadband service would be subject to the randomness of outcomes that happen when dealing with VM as it would be a non-standard process. You may take out a new broadband service only to find VM can't / won't save your mailbox.

        In any event, the general view of regulars on here is that there is no long-term future for VM email. All of VM's efforts of late have been aimed at winding down the service and minimising the number of email users. The only logical outcome is that eventually VM will pull the plug on the service or transfer it to a third party provider maybe to get rid of it.

        The deletion process which normally seems to happen (which I experienced when I left VM) is that the mailbox enters a 'locked' condition to begin with (where the user cannot access it but it still appears to accept mail in with no bounce messages to senders). After that the mailbox is deleted and senders receive a non-deliverable message as the mailbox no longer exists.

        In terms of effort vs reward, IMHO you would do best to notify people that the previous mailbox is gone and set up a new mailbox with a proper email provider (one which actually has the capability to run a reliable email service).

  • Adduxi's avatar
    Adduxi
    Very Insightful Person

    Sounds advice goslow​   With no new mailboxes being created in over three years and leavers mailboxes being purged after 90 days, given normal customer churn, it’s only a matter of time.

    • PhilC's avatar
      PhilC
      Dialled in

      If they were honest, told people they were winding down the free email service, people could plan ahead, create new emails and start manage any transfers themselves. But, making changes, without notification, just screws peoples communications. It's as if they want to upset their clients, and have them move away, which I suspect would also mean them moving broadband, not just email

  • Adduxi's avatar
    Adduxi
    Very Insightful Person

    I moved my email a few years ago to a non ISP tied provider.  Yes a real pain but worth it.  I’ve since moved ISP a couple of times for broadband without any mailbox worries.

  • thank you all for the good advice. I have already set up a new email with an independent provider. Problem is that when people send an email to this one it doesnt bounce back!

    Do VM tech see theses or do I need to start a different thread. TIA

    • Adduxi's avatar
      Adduxi
      Very Insightful Person

      You would be best to create a new thread with the subject of Mailbox Deletion or similar.  I had this done some time ago for 4 mailboxes.  It took about 10 days or so once the Mod's had picked up the thread.

  • Hi

    Can a VM Technician please help. We have a NTL email which has stopped working and it isnot associated with our account as we where changed from residential to business. I have a personal VM account at home and wanted to try to associate the ntl email to my home account even if just for a week so we can divert any emails to our latest email. TIA

    Andy

    • Martin_N's avatar
      Martin_N
      Icon for Forum Team rankForum Team

      Hi Physiopro1,

      Thank you for your post. We're sorry to hear about the issue with your email address. 

      Do you know if the email address is still active or has been deactivated?

      ^Martin

      • Physiopro1's avatar
        Physiopro1
        Just browsing

        AS far as I am aware it is still active because when an email is sent to it we dont get an undeliverable back

    • Physiopro1's avatar
      Physiopro1
      Just browsing

      Is it possible for me to send you a private message with the email details so you can check for me as the email address is still active

      • Daniel_Et's avatar
        Daniel_Et
        Icon for Forum Team rankForum Team

        Hi Physiopro1, thank you for your posts.

        In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

        Regards,
        Daniel