Forum Discussion

philip1976's avatar
philip1976
On our wavelength
5 months ago

Can't log on to VM email or o2

I have been unable to access my email and o2 accounts since yesterday morning. I put in my email address on the new login screen, press next and then get a message to contact the team and mention IDF-12B. I have done this twice by ringing 202 on my mobile. The first time I was told it would be fixed by 7am today. When it wasn't, I phoned again and was told I will get an email! Fortunately I can get email on my android mobile but not on my home computer. Help please! Can you 'raise a ticket for me?

4 Replies

  • swazz01's avatar
    swazz01
    Tuning in
    5 months ago

    This will not help. But just so you know I have had a very similar problem. Mine is the opposite to yours. I can access my email via my PC but not my Android phone. Spent ages trying to explain to Customer Services. They did not understand what the reference IDF-12B meant. Just told me to go through the website and reset my password again. I did all that 8 hours ago and this caused the problem in the first place. It is clearly something to do with the changes to the log in screen which started three days ago. After 42 minutes on the phone, I got them to raise a ticket. Said it would take 3 to 5 days to resolve!

    • Steven_L's avatar
      Steven_L
      Icon for Forum Team rankForum Team
      5 months ago

      Hello philip1976,

      Welcome back to the Community and thanks for taking the time to post. I’m sorry to hear of the issues that you’re having with your online account and email. Please can you try the below options to see if you can register your account 
      1 - Try to login or register your online account using incognito or private browsing mode.
      2 - Clear the cache and cookies in your existing browser and try login or register your online account.
      3 - Try to login or register your online account using a different device.

      Kind Regards,

      Steven_L

  • philip1976's avatar
    philip1976
    On our wavelength
    5 months ago

    Thank you for the replies. The issue was fixed after 72hr without me using points 1.2&3 above or doing anything different. VM must have fixed something. 

    • Gareth_L's avatar
      Gareth_L
      Icon for Forum Team rankForum Team
      5 months ago

      Hello philip1976.

      Thank you so much for your update. We're glad to know everything is now resolved.

      Should you need anything else, please let us know.

      Gareth_L