Just wasted an hour going round in circles trying to access my ntlworld emails. Set up Passkey etc. I can access ntlworld emails through the Virgin website but Thunderbird and Outlook still refuse to let me in.
I know its important for schoolkids to have work experience but why did Virgin think it made sense to let one of them change the security for emails?
Have you setup the four word password for your email clients?
If you haven't here is how to do so:
Sign into the My Virgin media account for the email concerned with your VMO2ID
Select Account Settings
Select Identity & Security Settings
Select Manage your products
Select Manage email app password
Click on the blue button 'Get New Password'
Make a note of the generated password. This is what you use in the mail apps along with the vm email address as the username.
Tried that. There is no option to manage app email password.
Having the same issue I just want my ntl emails on an app!
Forum TeamHi Retepdrallub, thank you for your post.
We're sorry to hear about the problem you're having and the poor experience you've had when trying to get it resolved 😔
In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.
Regards,
Daniel
Forum TeamHi Retepdrallub, thank you for speaking to us via private message.
If you have any further issues or queries, please don't hesitate to contact us.
Regards,
Daniel
