Hi all, We're aware of an issue where customers emails account may be locked recently and this may be due to our spam and abuse system being updated. If you find yourself unable to log into your email account, please perform a full virus scan on all ...
IntroductionThere have been a number of threads on the boards lately where people have been seeing the password prompt pop up when trying to send e-mails.While the symptom is the same for many users, there are actually a number of possible causes.Bro...
The aim of this thread is to collate some of the stickies I have made in the past into one thread. In here you will find the following FAQ's Understanding Email Block ListsSPF, DKIM, and DMARC explainedGeneric/Dynamic host names prohibited - an expla...
IntroductionThis information applies to all four Virgin Media Email domains.virgin.netvirginmedia.comblueyonder.co.ukntlworld.comCustomers are increasingly coming on the Forum's after having email accounts locked/deleted. This post looks at one of t...
Introduction Email is evolving new methods to combat spoofing of email addresses. While there used to be no checks on what email servers can be used by particular domains, that is no longer the case. Consequently when sending using your own domain u...
HiI need to reset my password and have been unable to access the account through the virgin media website, as it’s saying the account doesn’t exist. I’ve had the email address (well actually there’s 3) for 20+ years and I had a short period (a few mo...
For attention of VM staff. I no longer have broadband with virginmedia and looks like my old ntlworld email has been hacked. Please will you delete my account [MOD EDIT: Personal details]
hi,can someone please help with an old ntlworld email that has been hacked? it’s no longer associated with my current account, but it appears hackers have gain access to it and used it to access personal details an accounts. thanks
My e mail has stopped working. Mail client asking for password and 'unable to verify account'. Tried logging into my mail via the My Virgin Media link and I just get a message saying that it's unavailable and may have been locked as a security preca...
Hi.I have been hacked on my virgin email and have had several accounts like Facebook deleted. I have tried to reset but it wont work. I need to access this email again as I need to access accounts I am frozen out of. I am not a current virgin media c...
Hi thereMy Android Gmail app has not received any Blueyonder emails via IMAP since 8.30am this morning. I cannot send anything through this app either right now. But webmail is working fine and has been receiving email all day.Any ideas what might ha...
am i able to access my old ntlworld emails before the account was changed to virginmedia?
HiIve not been able to use my email for 3-4 days now as when I try to login it just comes up with “Forbidden “ I spoke to virgin who told me to change password, clear cache and history, try another device to login but none of these have worked. I’m a...
From some time yesterday evening I've been unable to access my ntlworld.com email account through webmail. I get a "403 Forbidden" page when I try to reach the login page from My Virgin Media Account. The email account is still active as I have them ...
Hello,I need some help please, my grandparents email address has been offline now for a couple of months, all of a sudden just went offline and I cannot get access to it, even with the password. My grandad passed away in October 2022 and my nan does ...
