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Sending email using your own domain

Introduction Email is evolving new methods to combat spoofing of email addresses.  While there used to be no checks on what email servers can be used by particular domains, that is no longer the case. Consequently when sending using your own domain u...

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ravenstar68 by Very Insightful Person
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Orphan Email accounts

IntroductionThis information applies to all four Virgin Media Email domains.virgin.netvirginmedia.comblueyonder.co.ukntlworld.comCustomers are increasingly coming on the Forum's after having email accounts locked/deleted.  This post looks at one of t...

ravenstar68 by Very Insightful Person
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Outgoing Authentication Issues? - Check Email Logs

IntroductionThere have been a number of threads on the boards lately where people have been seeing the password prompt pop up when trying to send e-mails.While the symptom is the same for many users, there are actually a number of possible causes.Bro...

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ravenstar68 by Very Insightful Person
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Ravenstar's Email FAQ's

The aim of this thread is to collate some of the stickies I have made in the past into one thread. In here you will find the following FAQ's Understanding Email Block ListsSPF, DKIM, and DMARC explainedGeneric/Dynamic host names prohibited - an expla...

ravenstar68 by Very Insightful Person
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  • 8 replies
  • 7 kudos

Resolved! Outlook Express not sending (VM401)

Hi, I have been away on holiday for 2 weeks - on return my Outlook Express is fine on receive but any outgoing mail fails and stays in outbox. The error message says VM401 etc. Would appreciate some advice and maybe VM engineer help. Thanks Howard [R...

Howard93 by Tuning in
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VM email - no access

I have had Virgin email for > 15 years without being a broadband customer. When this was highlighted as a problem a few years back, I tried to sign up to Virgin broadband, but it isn't available in my area. My virgin account is now closed, so I can n...

lc11 by Joining in
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  • 3 replies
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The server response was: Authentication Required (VM401) on a MacBook

hi  I have seen threads for this and changed my passowrd etc I cannot send emails only receive them - the error message is The server response was: Authentication Required (VM401) I have unticked the automatic and tried to put in the password which i...

IM17 by Joining in
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  • 2 replies
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Adding blueyonder to my gmail account

HiI have spent a very frustrating number of hours attempting to add my blueyonder.co.uk account to my gmail on my android phone. I have a virgin media app password and have used that to start the process. (1) the server comes up automatically as just...

Aki51 by Joining in
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  • 4 replies
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Resolved! Unable to access my emails in Outlook or Blueyonder webmail

I am completely stuck:Outlook no longer works because it refuses to accept my Virgin Media password which previpusly worked perfectly.Microsoft were unable to help me because they said this was a Virgin problem (they tried, remotely).I am no longer a...

Kirsti by On our wavelength
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  • 9 replies
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Unable to change email

I've been trying to change the app password for virgin media email. It says I need to change the account email to a non-virgin one but when I try to do so I get a message "You've recently requested to change the email address you use to sign in to My...

Re: Accessing e-mail

My Grandparent lost access to his blueyonder.co.uk email today, it appears the email on his VM account was changed. Someone is sending spam emails from it to his contacts. We've no means to get back into the account and don't know what to do. We can'...

starsky135 by On our wavelength
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Secondary email address not working

One of our secondary email accounts, used daily by my daughter, has stopped working today (after 1.30am). I have tried password reset but to no avail - it keeps changing the password on my primary email address and MyAccount login. All other secondar...