Introduction Email is evolving new methods to combat spoofing of email addresses. While there used to be no checks on what email servers can be used by particular domains, that is no longer the case. Consequently when sending using your own domain u...
IntroductionThis information applies to all four Virgin Media Email domains.virgin.netvirginmedia.comblueyonder.co.ukntlworld.comCustomers are increasingly coming on the Forum's after having email accounts locked/deleted. This post looks at one of t...
IntroductionThere have been a number of threads on the boards lately where people have been seeing the password prompt pop up when trying to send e-mails.While the symptom is the same for many users, there are actually a number of possible causes.Bro...
The aim of this thread is to collate some of the stickies I have made in the past into one thread. In here you will find the following FAQ's Understanding Email Block ListsSPF, DKIM, and DMARC explainedGeneric/Dynamic host names prohibited - an expla...
Hi all, We're aware of an issue where customers emails account may be locked recently and this may be due to our spam and abuse system being updated. If you find yourself unable to log into your email account, please perform a full virus scan on all ...
Received an email to primary VM account email address saying:“We’ve identified you as being an additional My Virgin Media account user. We’re letting you know that we’ll stop supporting your online account on 06/12/2024”This doesn’t make sense as was...
I have received a postal letter, addressed to *main account user*, stating:"We have identified you as being an *additional* My Virgin Media account user. You will be terminated on *two weeks from today*.."On this account, there are 2 admin account u...
Has anyone any idea as to what is going on?
I was wondering if someone could help me gain access to my NTLWORLD email account. It’s all of a sudden stopped working and I can’t remember my password and do not have the option to change it or even divert my emails to my gmail account. I have rang...
i use outlook on my iMac to access mail. it is a blue yonder account.A few days ago it stopped synching.i now have to restart outlook tp send and receive mail.Any ideas?
I have not been a VM customer for over 6 months and, as expected, I can no longer access my blueyonder email. However the email account is still active and people are sending emails to it, not knowing that I can't access them. Please advise how I can...
Hi, Can anybody help with this on how to log in to my email. I called the helpline and they said the account has been deleted and that I had been emailed, but I didn't receive anything to warn me. I need to access my inbox so I can let people know a...
Hi everyone,I have spent over 6 hours today trying to resolve password issues on my secondary email accounts including three phones calls to VM. My background is global IT services. I have now identified the system related issues and can reproduce th...
Having just received a (undated) letter to day telling me VM are 'removing additional accounts from My Virgin Media' by 06/12/2024, I called in to ask what this meant? The person I spoke to told me my blueyonder.co.uk email address would be removed o...
Hi, I’ve just received a letter from Virgin Media saying this”We’re getting in touch to let you know about the changes we’re making for additional account users who access My Virgin Media. We’ve identified you as being an additional My Virgin Media ...
