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Sending email using your own domain

Introduction Email is evolving new methods to combat spoofing of email addresses.  While there used to be no checks on what email servers can be used by particular domains, that is no longer the case. Consequently when sending using your own domain u...

ravenstar68 by Very Insightful Person
  • 0 replies
  • 14 kudos

Orphan Email accounts

IntroductionThis information applies to all four Virgin Media Email are increasingly coming on the Forum's after having email accounts locked/deleted.  This post looks at one of t...

ravenstar68 by Very Insightful Person
  • 0 replies
  • 78 kudos

Outgoing Authentication Issues? - Check Email Logs

IntroductionThere have been a number of threads on the boards lately where people have been seeing the password prompt pop up when trying to send e-mails.While the symptom is the same for many users, there are actually a number of possible causes.Bro...

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ravenstar68 by Very Insightful Person
  • 0 replies
  • 22 kudos

Ravenstar's Email FAQ's

The aim of this thread is to collate some of the stickies I have made in the past into one thread. In here you will find the following FAQ's Understanding Email Block ListsSPF, DKIM, and DMARC explainedGeneric/Dynamic host names prohibited - an expla...

ravenstar68 by Very Insightful Person
  • 8 replies
  • 7 kudos

Email change of sign in

Hello,Getting this message on PC when I log into my email?!Well, I'm NOT going through the hassle of changing my email address - and I can't readily see where I can change my username

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paul1965 by On our wavelength
  • 8 replies
  • 1 kudos

Verification of email account keeps failing

Hi again my partners email account cannot be verified. This was after deleting account due to mailbox crashing upon opening the virginmedia mailbox in apple mail.  Other email accounts such as gmail & iCloud are fine in mail and the virginmedia accou...

Delete and remove old Ntlworld email address

Hi, I left Virgin Media in April 2022 and expected my email address to be cancelled after 90 days. This old account is still receiving spam and scam emails (which is one of the reasons I chose to leave VM as they they couldn't even filter out scams p...

ChadH by Joining in
  • 1 replies
  • 0 kudos


Hello, can anyone please help. My dad has an ntlworld email address and they have stopped working since last. It keeps saying Error mail serve imap.ntlworld is not responding and verify entered correct account details in mail settings.the account det...


I am trying to change my email password ,when I go through the steps to get it change I am told the email has been sento reset but email does not arrive, checked trash, inbox and spam,can anybody help

reo by Joining in
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Ntlworld email not working since 5/12/2022

Hi,    I am a virgin media customer and have had a ntlworld email address since the ntlworld days (10+ years). Since mon 5th Dec i cant access my email via outlook or webmail.  On outlook i get Task 'Synchronizing subscribed folders for [REMOVED] rep...

devin1 by Joining in
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  • 0 kudos

Unable to send mail 'Spam detected'

I have been trying to send a mail today but it won't go due to spam being detected. The message contains a couple of e mail address. I have tried removing the part of the address but it still won't go.  

VC10 by Dialled in
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  • 0 kudos

Resolved! Email client problems

Recently I have had a problem with my email client.2 of my nlt email addresses I had to change passwords a few times.I use an email client on my mobile called myMail. Been happily using it for the last 4 yrs without a problem. Since I’ve had to chang...

linny40 by Superfast
  • 11 replies
  • 0 kudos