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Sending email using your own domain

Introduction Email is evolving new methods to combat spoofing of email addresses.  While there used to be no checks on what email servers can be used by particular domains, that is no longer the case. Consequently when sending using your own domain u...

ravenstar68 by Very Insightful Person
  • 0 replies
  • 14 kudos

Orphan Email accounts

IntroductionThis information applies to all four Virgin Media Email are increasingly coming on the Forum's after having email accounts locked/deleted.  This post looks at one of t...

ravenstar68 by Very Insightful Person
  • 0 replies
  • 75 kudos

Outgoing Authentication Issues? - Check Email Logs

IntroductionThere have been a number of threads on the boards lately where people have been seeing the password prompt pop up when trying to send e-mails.While the symptom is the same for many users, there are actually a number of possible causes.Bro...

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ravenstar68 by Very Insightful Person
  • 0 replies
  • 22 kudos

Ravenstar's Email FAQ's

The aim of this thread is to collate some of the stickies I have made in the past into one thread. In here you will find the following FAQ's Understanding Email Block ListsSPF, DKIM, and DMARC explainedGeneric/Dynamic host names prohibited - an expla...

ravenstar68 by Very Insightful Person
  • 8 replies
  • 7 kudos

Resolved! Setting up new email address

Hi folks. I’m trying to set up a new email address on my account. I opened my emails went into folders and clicked on Add an email account. It takes me to a box with two bars, your email address and the second bar is your password. When I enter the d...

DCas by Tuning in
  • 13 replies
  • 0 kudos

Unable to send emails

For the last two days I’m unable to send or reply to emails on my ntlworld.  Tried on two different iPhones but still same problem.  Receiving emails fine but when I try to send it says unable to send

Unable to log into ntlworld email

Hi allI am unable to log into my ntlworld email account. The account works fine on the email app on my phone and I can still send and received emails, but unable to log in via the website. When selecting the forgotten password link it doesn't recogni...

Ntlworld email

All day I haven't been able to access my email on my mobile (from 2 sources) tried rebooting phone also..... Is the system down? 

Bluecray by On our wavelength
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  • 0 kudos

Resolved! 17000+ old emails downloaded

17000+ old emails going back to 2019 have downloaded in my in box.  How do I resolve this please.Also is there a way I can quickly and efficiently delete all these old emailsThank you

Seb17 by Joining in
  • 4 replies
  • 0 kudos

Resolved! Outgoing e-mail on Mac

I have a problem which I am unable to solve and nor does the Help Desk from my call to them this morning.My Blueyonder e-mail accounts (x2) will not send e-mail from my Mac using the Mail program. I can open Virgin Mail in a web browser and send test...

Palermo by Tuning in
  • 14 replies
  • 0 kudos

Cannot change the password on a e-mail account

Hi there,I have been a virgin media customer for a very long time (even since before NTL) - I have e-mail addresses ending in and also an old one ending in use both of these e-mails regularly, and receive e-mails to my virgi...

LiamE1 by Joining in
  • 4 replies
  • 0 kudos

Delete NTLworld email account

An old email account I no longer need has been hacked from a historical data breach and I would just like to close it down. Would anyone be able to assist me with this please

Mike1079 by Joining in
  • 2 replies
  • 0 kudos