Introduction Email is evolving new methods to combat spoofing of email addresses. While there used to be no checks on what email servers can be used by particular domains, that is no longer the case. Consequently when sending using your own domain u...
IntroductionThis information applies to all four Virgin Media Email domains.virgin.netvirginmedia.comblueyonder.co.ukntlworld.comCustomers are increasingly coming on the Forum's after having email accounts locked/deleted. This post looks at one of t...
IntroductionThere have been a number of threads on the boards lately where people have been seeing the password prompt pop up when trying to send e-mails.While the symptom is the same for many users, there are actually a number of possible causes.Bro...
The aim of this thread is to collate some of the stickies I have made in the past into one thread. In here you will find the following FAQ's Understanding Email Block ListsSPF, DKIM, and DMARC explainedGeneric/Dynamic host names prohibited - an expla...
Hi all, We're aware of an issue where customers emails account may be locked recently and this may be due to our spam and abuse system being updated. If you find yourself unable to log into your email account, please perform a full virus scan on all ...
Hi. I know there's a massive email issue (I haven't had any emails since the weekend) but my desktop client is saying the authentication details are wrong, and if I try to log into Webmail, I'm getting a similar message advising me to change my passw...
I understand that all the issues regarding the loss of email service over the past few days have been resolved, but I still can't access my emails. I have changed my password a number of times, cleared my cache and tried using incognito mode but all...
My blueyonder enail account is syddenly telling me to sign in again but won't accept my (correct) password.Has my account been hacked ?
Hi AllI’m the primary account holder and my emails have been fine.However my husband hasn’t had access to emails since Sunday. We keep getting an error message as shown. Have tried on phone and pc/laptop and getting the same result.It’s an active acc...
Hi there,I am still unable to login to access my emails.I have tried changing passwords but the account is still locked out.What can I do? And dont repeat that you have restored ability to send and recieve as I can't due to not eing able to login to...
I am still unable to access emails via Mac mail on MacBook and iPhone and via webmail am only able to access emails from last Sunday.Please, please, please Virgin Media can you give us some timeline for when this will be resolved?I have an ntllworld ...
I need to reset the password on an additional email account within my account. I remember being able to do it online but now the only options are to delete it. It is not possible to login as the secondary account as I have no idea what the current pa...
Good morning 1st time i have posted so after some help and advice.Had my ntlworld email account hacked and some piece of scum trying to get money ! have changed passwords and advised relevant other companies i have been hacked as request for new pas...
Hi my daughter can't get in to her e-mail on her pc after the recent outtage. She had changed the password during the issues as she had a very important email to (unsuccessfully) retrieve but now neither the old nor new password will work. She has ju...
I have been unable to log into my Virgin Web Mail for 3 days now, i have tried to reset the password on many occasions but with no luck as yet, it advises to use the correct email address (which I know it is) and i never receive a link to reset it ? ...
