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Faerie1's avatar
Faerie1
Dialled in
25 days ago
Solved

imap unresponsive?

Is IMAP for virgin media down? Since mid Wednesday morning, I haven’t been able to access my emails via my iPad, I can access them via the website using the same details? I prefer to check my emails though on my iPad/iPhone though since I can check all my email baskets in the one place.. I have reset my password and now is says either updated just now (but no emails), password incorrect or just imap is not responding?

if it’s down, is there any info on when it will be working again?

thanks

  • coenoby's avatar
    coenoby
    25 days ago

    Faerie1​ 

    VM Imap is working fine for me.

     password incorrect or just imap is not responding?

    When an email app has issues accessing the VM servers it can usually be sorted by resetting the VM Mail App password for that VM email account.

    To do that you need to sign into the My Virgin Media (MVM) Account for that email account https://www.virginmedia.com/myvmo2 using the VM02ID of the problem VM email account and it's webmail password.

    Then

    1. Select Account Settings
    2. Select Identity & Security Settings
    3. Select Manage your products
    4. Select Manage email app password
    5. Click on the blue button 'Get New Password' 

    That will be in the format "word-word-word_word" which you then need to update settings in your email app.

    VM's usual advice is to leave it  20 minutes or so before attempting to access the account via the app.

    Coenoby

     

     

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  • coenoby's avatar
    coenoby
    Very Insightful Person
    25 days ago

    Faerie1​ 

    VM Imap is working fine for me.

     password incorrect or just imap is not responding?

    When an email app has issues accessing the VM servers it can usually be sorted by resetting the VM Mail App password for that VM email account.

    To do that you need to sign into the My Virgin Media (MVM) Account for that email account https://www.virginmedia.com/myvmo2 using the VM02ID of the problem VM email account and it's webmail password.

    Then

    1. Select Account Settings
    2. Select Identity & Security Settings
    3. Select Manage your products
    4. Select Manage email app password
    5. Click on the blue button 'Get New Password' 

    That will be in the format "word-word-word_word" which you then need to update settings in your email app.

    VM's usual advice is to leave it  20 minutes or so before attempting to access the account via the app.

    Coenoby

     

     

    • Faerie1's avatar
      Faerie1
      Dialled in
      25 days ago

      It was saying it was unresponsive then it would say incorrect password then unresponsive again …changed password and it worked,

      the last time I changed my password was 3 months ago, is this a thing then? Having to change my password every 3 months? I’ll stick a note in my diary see what happens …

      Anyway, thanks for your help ☺️

      • coenoby's avatar
        coenoby
        Very Insightful Person
        24 days ago

        Faerie1​ "the last time I changed my password was 3 months ago, is this a thing then? Having to change my password every 3 months?"

        I have not had to reset the Mail App password on my VM email accounts since I set up the VM02ID and associated Mail app password. I am not sure how long ago that was but it was it's was probably 6 months at least.

        So, no it does not seem to be "a thing" to have to update it every 3 months.  On the other hand it seems some people have to reset it quite frequently but I don't know why that would be. 

        The thing to remember is that if your email app reports issues accessing the VM servers then try generating a new Mail app password.

        It's just worth adding that VM stopped issuing new email accounts about 4 years ago and since then new VM customers have not had the option to have a VM email account.

        VM are also actively closing down VM email accounts that are no longer linked to a live VM broadband account. As a result the number of VM email accounts is on a steady downward path and the future of the VM email service is unclear. 

        It might be worth considering switching to a non ISP email account as your mail email account. I only use my VM email for emails from VM.

        Coenoby

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    25 days ago
    Faerie1 wrote:

    I can access them via the website using the same details

    The login details for Webmail and email clients are different?