Introduction Email is evolving new methods to combat spoofing of email addresses. While there used to be no checks on what email servers can be used by particular domains, that is no longer the case. Consequently when sending using your own domain u...
IntroductionThis information applies to all four Virgin Media Email domains.virgin.netvirginmedia.comblueyonder.co.ukntlworld.comCustomers are increasingly coming on the Forum's after having email accounts locked/deleted. This post looks at one of t...
IntroductionThere have been a number of threads on the boards lately where people have been seeing the password prompt pop up when trying to send e-mails.While the symptom is the same for many users, there are actually a number of possible causes.Bro...
The aim of this thread is to collate some of the stickies I have made in the past into one thread. In here you will find the following FAQ's Understanding Email Block ListsSPF, DKIM, and DMARC explainedGeneric/Dynamic host names prohibited - an expla...
Hi all, We're aware of an issue where customers emails account may be locked recently and this may be due to our spam and abuse system being updated. If you find yourself unable to log into your email account, please perform a full virus scan on all ...
We have a Virginmedia e-mail account that has been hacked and the password changed. Who/how do I contact to regain control of the e-mail account.Thanks, David
Following unsuccessful run around with auto phone service, thought I’d send an explanatory email but no visible email address available. How do you get through to a person at Virgin??
I have an old blueyonder email which has been hacked and they have the password for this email. They have hacked my social media and keep sending me emails demanding bit coin etc. How can I change the password to this account or close the account as ...
This morning I spent over half an hour on the phone to customer services in an attempt to reset the password on a SECONDARY email account. The woman I was speaking to obviously wasn't aware that such things existed and kept trying to change the passw...
Hello,i was wondering if you could help me? we have a very old blueyonder account that we have used for over 15 years now. It has recently been hacked and password has been changed so we are no longer able to access it? I need to get this shut down i...
Hi, Unable to change 3rd party app password just get this message "We couldn’t verify your identityFailed to create user in PingOne Help!
Unable to access my wife's long established ntlworld.com email account. Many long fruitless calls/WhatsApps to Virgin Media. Operators focused on changing my wife's orphan VM account password (I am the account holder) - but when my wife logs in and r...
Hi, I had an issue where my email account (ntlworld.com) that was set up years ago was tied to my Dad’s account. Then when I set up my own account at my own house I had issues logging into my account due to my email address being tied to my dads acco...
One of my secondary ntlworld email accounts has been hacked and I need to delete it. I thought I had already deleted it after logging in to my Virgin Media and clicking delete on the account. It no longer shows as one of my email accounts but it is s...
Why is it so dam hard to change a password for one of my eamil accounts, i have tried several times myself, get an email saying all changed, try to log in and say password incorrect, virgin CS have also done this 5 times now and assured me everytime ...
