For all Virgin Media Mail questions.
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Sending email using your own domain

Introduction Email is evolving new methods to combat spoofing of email addresses.  While there used to be no checks on what email servers can be used by particular domains, that is no longer the case. Consequently when sending using your own domain u...

ravenstar68 by Very Insightful Person
  • 0 replies
  • 16 kudos

Orphan Email accounts

IntroductionThis information applies to all four Virgin Media Email are increasingly coming on the Forum's after having email accounts locked/deleted.  This post looks at one of t...

ravenstar68 by Very Insightful Person
  • 0 replies
  • 81 kudos

Outgoing Authentication Issues? - Check Email Logs

IntroductionThere have been a number of threads on the boards lately where people have been seeing the password prompt pop up when trying to send e-mails.While the symptom is the same for many users, there are actually a number of possible causes.Bro...

outopt.JPG tbirdsave.JPG
ravenstar68 by Very Insightful Person
  • 0 replies
  • 22 kudos

Ravenstar's Email FAQ's

The aim of this thread is to collate some of the stickies I have made in the past into one thread. In here you will find the following FAQ's Understanding Email Block ListsSPF, DKIM, and DMARC explainedGeneric/Dynamic host names prohibited - an expla...

ravenstar68 by Very Insightful Person
  • 8 replies
  • 7 kudos

Complaints handling

I am at the end of my tether with Virgin.  After they made an email address inoperable due to suspected spam, I allowed remote access so they could put it right but they couldn’t, I have spent hours on the phone with them, they have changed my passwo...

Password not accepted

I am the VM account holder and my wife is trying to set up her account on her iPhone but it won’t accept the password she enters. Emails are ok on her iPad.We’ve tried various passwords but they don’t workWhere can I find what the passw...

awr1946 by Dialled in
  • 14 replies
  • 0 kudos

Email Issues

Been unable to delete/reply/forward emails from my ntlworld/virgin media inbox for at least 6 weeks now.This is causing all sorts of problems as I deal with bank/insurance and other official departments via email like many others. I know other users ...

DK541 by Just joined
  • 1 replies
  • 0 kudos

Resolved! Unable to compose, reply, forward or delete emails

Since maintenance work was done on the ntlworld site on 30th June 2023, I have been unable to respond to e-mails or compose new ones.  Three long phone calls to Virgin Media in July have been a waste of time as nothing has changed. I have been told t...

SFB1 by Joining in
  • 2 replies
  • 0 kudos

Resolved! Add email account to PC

Hi, I am hoping someone can help me.I was recently locked out of my blueyonder account.  After changing my account details i.e. you now have to use a gmail address to access your blueyonder account, I can now view my emails view VM site on my PC brow...

ntlworld email still active a year after cancelling my account

Last September (2022) I moved house and cancelled my virgin account. I was told my 2 ntlworld email addresses would remain active for 90 days to help me transition to a new email provider. That was 12 months ago and they are  still active and are now...

Email locked

Whilst on holiday (and not using any email facilities) I received a message that my email was locked.I phoned VM upon my return and eventually received a phone call where I was told I needed to set up a third party email client to log into My Virgin ...

rnbw by Joining in
  • 2 replies
  • 0 kudos

I NEED HELP! I'm getting ABSOLUTELY NOWHERE with my complaint

Several weeks ago all six of my secondary email accounts were messed up by Virgin Media (in the name of increasing security, if I recall ... how ironic!). They became inaccessible and unusable. I simply CANNOT use them. None of the folders (inbox, Se...

k10 by Tuning in
  • 1 replies
  • 0 kudos