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Sending email using your own domain

Introduction Email is evolving new methods to combat spoofing of email addresses.  While there used to be no checks on what email servers can be used by particular domains, that is no longer the case. Consequently when sending using your own domain u...

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ravenstar68 by Very Insightful Person
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Orphan Email accounts

IntroductionThis information applies to all four Virgin Media Email domains.virgin.netvirginmedia.comblueyonder.co.ukntlworld.comCustomers are increasingly coming on the Forum's after having email accounts locked/deleted.  This post looks at one of t...

ravenstar68 by Very Insightful Person
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Outgoing Authentication Issues? - Check Email Logs

IntroductionThere have been a number of threads on the boards lately where people have been seeing the password prompt pop up when trying to send e-mails.While the symptom is the same for many users, there are actually a number of possible causes.Bro...

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ravenstar68 by Very Insightful Person
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Ravenstar's Email FAQ's

The aim of this thread is to collate some of the stickies I have made in the past into one thread. In here you will find the following FAQ's Understanding Email Block ListsSPF, DKIM, and DMARC explainedGeneric/Dynamic host names prohibited - an expla...

ravenstar68 by Very Insightful Person
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  • 8 replies
  • 7 kudos

Email account hacked

VM I need help. My email has been hacked. I have received a ransom message demanding $400 bitcoin. I can't access email I need to recover my account. I have cancer and I'm on my my own please can you help me? Thank YouRichard Stacy 

dateman by Joining in
  • 180 Views
  • 2 replies
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the dreaded "FORBIDDEN"

I again have the FORBIDDEN message preventing me signing into webmail. I see this is a problem regularly blighting other users, too.I posted about this earlier this week but no reply from anyone at VM. This has happened on several occasions in the la...

Inbox email gone

Opened email this morning and all inbox emails have gone. All emails in folders etc are still there just Inbox emails missing

Still cannot access second email address

Like others here I still cannot access my secondary email account, getting the "entered credential or authentication information does not work" warning. I have tried to generate a new app password as suggested here, but when I go into my webmail and ...

Wibbers1 by Joining in
  • 573 Views
  • 9 replies
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Microsoft Outlook & @ntl.com email.

I had to re-install windows10, then downloaded the free version of Microsoft outlook, input all requested details to set up my email to no avail !I have now lost all third party app access to email on PC, iPad and android phone, Virgin Media Techs ca...

ACDO by Joining in
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My Virgin media email account has been hacked

My virginmedia email account has been hacked which is not linked to my virgin account (it is an old email) I have tried to phone and use the messenger services with virgin media already but these have not been helpful. I did have access to my email u...

JW15 by Tuning in
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Ntl world email recovery

Hi everyone, I need to re activate my old ntl world email as i have other accounts linked to it. I don’t have a virgin account associated to it. Is anyone able to help me with this? thanks Andy

Andyp4 by Joining in
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STILL EMAIL ISSUES NOT RESOLVED

Lost VM emails working through Outlook about a month ago so had to access via VM online through the website.Then issues with Emails working with VM online where couldn't send, forward, reply or delete any emails, email still arriving. Made contact wi...

Resolved! NTL.World email alias access

I have a few .ntlworld.com alias emails associated with my main account, one in particular isn't used often and Ive forgotten the password.Attempting to use the 'forgotten password' option asks for the email address I use to sign in to my Virgin Medi...

Biffy by On our wavelength
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  • 13 replies
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Still not got access to e-mail account 3 weeks after outage

Hi, hopefully someone will be able to help me here. Ever since the Virginmedia mail servers played up three weeks ago I have been unable to access my e-mail account. The password apparently didn't work but everything I have tried to reset it has fail...

Pat67 by Joining in
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  • 7 replies
  • 0 kudos