Can anyone explain how:
My ntlworld email is working fine on iOS client - can both send and receive mail
With outlook client on Windows PC I can receive mail but not send
i cannot access the webmail client at all - just keeps telling me it’s an error at their end
I’ve had most of these errors over time but this strikes me as an unusual combination! He usual solution is to be patient and wait for the virgin gremlins to go away but I’m not so patient today!
Thanks
Are you currently a customer of VM for broadband?
Yes
Have you gone through the VM processes of supplying a third-party email address for each of your VM mailboxes and creating an app password to use with email client programs? Sounds like this could possibly be part of the problem.
Is the mailbox your primary email or is it what used to be known as a secondary email address?
Yup I’ve done all of that for both primary and secondary mails. The outlook client is reporting a broken connection when trying to send. Works fine thru iOS client with the same app passwords. The webmail access just throws a generic error with no helpful info.
Eventually found the answer. It was the Kaspersky VPN which VM seems not to like. Once that was switched off all working again.
