Forum Discussion

Going-slow's avatar
Going-slow
On our wavelength
14 days ago

Sending to my ntlworld email bounces with recipient's domain not matching

This or something very similar was supposedly fixed apparently, about 25 days ago. 

Since yesterday it has been recurring on my VM Ntlworld address: 

I can send e-mails as normal, but I have been receiving Whatsapp messages from people telling me that the e-mails they are sending to me are failing (example failure message below). This re-started on the 2nd May 2025 as far as I know. Some e-mails appear to be getting through - exactly the same problem that arose about 4 weeks ago.

host mxin10.virginmedia.com[84.116.6.18] refused
   to talk to me: 421 EHLO MXIN201 Your HELO/EHLO outbound.qs.icloud.com is
   not matching your DNS configuration
   p-east3-cluster6-host2-snip4-10.eps.apple.com
   ;id=BCJiu8g1eweV6;sid=BCJiu8g1eweV6;mta=mx3-prd-nl1-vmo;d=20250503;t=145006[CET];ipsrc=57.103.85.151;

Is anyone else getting the same problem, again?

Getting a bit fed up with VM reliability

Will this get through to the Virginmedia technical support staff?

DNS NOT MATCHING

6 Replies

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  • coenoby's avatar
    coenoby
    Very Insightful Person
    14 days ago

    Going-slow​ 

    It's nothing whatsoever to do with the problem with the ntlworld,com domain in early April.

    The problem you are currently seeing is limited to emails sent from @cloud.com  and @me.com (so Apple Mail) accounts.

    Virgin Media is rejecting those emails because some or all of Apple's MTA's (mail servers) are currently not set up correctly. That appears to be down to a change that Apple has recently made.

    It has been widely reported on the Apple forum and elsewhere but Apple appear to be unwilling to make any changes to resolve the situation for their customers.

    I don't use Apple products myself, but Apple users report that there is a workaround.

    if they log into iCloud.com on the web and send their email from there, (so the equivalent of VM's webmail), emails sent to VM accounts are received with no problems.

    Coenoby

    Just edited to add that the current issue with @icloud and @me email accoutres affects all the VM email domains not just ntlworld.

  • Anonymous's avatar
    Anonymous
    13 days ago

    I’m having the same issue with both iCloud and  gmail emails not being delivered to my ntlworld email

    • Tom_W1's avatar
      Tom_W1
      Icon for Forum Team rankForum Team
      12 days ago

      Hi Anonymous thanks for your post although we're sorry to hear of the concerns you've raised here.

      Are the senders getting an error message of any sort, and does it differ between the two email address senders, or is the error the same?

      Many thanks

      • Anonymous's avatar
        Anonymous
        12 days ago

        Yes, it’s the same error message for both email accounts, they also was sent from a iPhone

        Cheers

  • CeeJayCee's avatar
    CeeJayCee
    Tuning in
    11 days ago

    I'm getting reports of this too. Sending from iCloud to an @blueyonder.co.uk email address using an iPhone.

    Looks like an Apple configuration issue with VM being too strict in their email settings. VM probably need to relax their rules for emails coming from Apple/iCloud?

    • John_GS's avatar
      John_GS
      Icon for Forum Team rankForum Team
      10 days ago

      Hi all, 

       

      This has been reported now to the relevant teams for their investigation. Thanks for flagging this so we can get it sorted.