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GaryH63's avatar
GaryH63
Joining in
4 days ago

Email address - can't use old account

I have recently come back to VM and can't seem to use my old email address as its still linked to my old account. I have set up a temporary new email address but would rather it be my established email address. I understand this can be rectified?

Also I have received no communication regarding what I've ordered or a contract. The install team seemed to think this was a back office issue.

 

[Mod - title edited for clarity]

4 Replies

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  • goslow's avatar
    goslow
    Alessandro Volta
    3 days ago

    Is your original email address one from the VM collection of domain names (VM, ntlworld, blueyonder etc.) or a non-VM address?

  • Lee_R's avatar
    Lee_R
    Icon for Forum Team rankForum Team
    2 days ago

    Hi GaryH63 thanks for posting and welcome to our community.

    As goslow asked, is the email address in question, one that we previously provided on a former account? If so, we're unable to restore this, sorry.

    Regards

    Lee_R

      • Vikki_M's avatar
        Vikki_M
        Icon for Forum Team rankForum Team
        16 hours ago

        Hi GaryH63,

        Thanks for your post and welcome back to our community.

        Just to clarify for us please, have you now registered for an online account using an alternative email address?

        Please pop back to us when you can.