It was working fine an hour ago (I'm waiting on an email from my Doctors hence the lack of patience).I use a blueyonder email address, I've tried to change my password as that sometimes does the trick (this seems to happen about once a year) but this time my email address doesn't seem to be recognized by the change password system. Any idea why it's not working? Thanks
This is what i get when i enter my email
You are using the 3rd party email address you setup to access “My VM”?
No, many years ago blueyonder was purchased by virgin, blueyonder accounts/email addresses were kept and are still used/accepted as primary addresses. After doing a few checks (i have 2 blueyonder email addresses) The primary blueyonder account seems to be working fine, its the secondary address which is not...Unfortunatly thats the one i need.
okay, so after a bit of digging the email account i was trying to access seems to have disappeared completely..as in its no longer listed as an additional account? I use this account daily, and could not of accidentally deleted it, any help would be greatly appreciated. Thanks
I appreciate everyones help, im now talking to a vm adviser. Thanks again everyone
I’m having a similar issue. Attempted to sign in but I must’ve changed my password at some stage and didn’t store it. I’ve completed ‘Change Password’ several times but have not received the email to do this. So frustrating!
