It was working fine an hour ago (I'm waiting on an email from my Doctors hence the lack of patience).I use a blueyonder email address, I've tried to change my password as that sometimes does the trick (this seems to happen about once a year) but this time my email address doesn't seem to be recognized by the change password system. Any idea why it's not working? Thanks
This is what i get when i enter my email
You are using the 3rd party email address you setup to access “My VM”?
No, many years ago blueyonder was purchased by virgin, blueyonder accounts/email addresses were kept and are still used/accepted as primary addresses. After doing a few checks (i have 2 blueyonder email addresses) The primary blueyonder account seems to be working fine, its the secondary address which is not...Unfortunatly thats the one i need.
okay, so after a bit of digging the email account i was trying to access seems to have disappeared completely..as in its no longer listed as an additional account? I use this account daily, and could not of accidentally deleted it, any help would be greatly appreciated. Thanks
I appreciate everyones help, im now talking to a vm adviser. Thanks again everyone
Forum TeamThanks for your post on our Community Forums lottiePutt, and welcome back.
Sorry to hear of the E-Mail issues you've been experiencing.
Do please keep us posted with how you're getting along with the adviser that has taken up this fault and if you need further assistance, we can pick this up with you.
Thanks,
David_Bn
I’m having a similar issue. Attempted to sign in but I must’ve changed my password at some stage and didn’t store it. I’ve completed ‘Change Password’ several times but have not received the email to do this. So frustrating!
