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Sending email using your own domain

Introduction Email is evolving new methods to combat spoofing of email addresses.  While there used to be no checks on what email servers can be used by particular domains, that is no longer the case. Consequently when sending using your own domain u...

ravenstar68 by Very Insightful Person
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  • 16 kudos

Orphan Email accounts

IntroductionThis information applies to all four Virgin Media Email are increasingly coming on the Forum's after having email accounts locked/deleted.  This post looks at one of t...

ravenstar68 by Very Insightful Person
  • 0 replies
  • 81 kudos

Outgoing Authentication Issues? - Check Email Logs

IntroductionThere have been a number of threads on the boards lately where people have been seeing the password prompt pop up when trying to send e-mails.While the symptom is the same for many users, there are actually a number of possible causes.Bro...

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ravenstar68 by Very Insightful Person
  • 0 replies
  • 22 kudos

Ravenstar's Email FAQ's

The aim of this thread is to collate some of the stickies I have made in the past into one thread. In here you will find the following FAQ's Understanding Email Block ListsSPF, DKIM, and DMARC explainedGeneric/Dynamic host names prohibited - an expla...

ravenstar68 by Very Insightful Person
  • 8 replies
  • 7 kudos

Resolved! Cannot access blueyonder webmail

I have a ****.**** email account that I cant access via webmail.  If I try to login via the virginmedia home page (which is what seems to be suggested) I get a message saying "Please ensure you provide the email address you use to si...

sc1261 by Joining in
  • 4 replies
  • 0 kudos

Old Virgin email account has not been deleted

I was told my Virgin email account would be deleted 3 months after I was disconnected. But the email account is still active years later. A hacker has prevented me using the email app. I have lost the password. The hacker could impersonate me as part...

ZP7000 by Joining in
  • 1 replies
  • 0 kudos

NTL World Email Problem - again

Eight years ago I moved to an area without Virgin and therefore my account was closed, or so I thought. I kept receiving emails to my two old ntlworld email addresses up to and beyond a year after closure. I contacted Virgin and was told it hadn't be...

RCTK by Joining in
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  • 0 kudos

Folders missing from webmail & android phones

Main email is ntlworld address, on Outlook on PC. I can see all my email folders on this device. No folders have been updated on webmail since 2017, and many new pones have been created. I have tried the folder subscription advice, but cannot see any...

bn12 by On our wavelength
  • 8 replies
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emails not loading to outlook.

there was a previous post on ths subject where told to use put on curl -v smtps:// -u..... in to cmd. I have done that and get the following.   can anyone help me with next step   * Trying* Connected to smtp.vir...

Help deleting an old ntlworld account

Can someone help me delete an old ntlworld email account. It has been hacked and is being used to access various other accounts using that email address. 


Hi I can access my email account through virgin media application but can't through original application on my tablet. Last year alot of virgin media accounts had to be reset. It's an issue when i send an email say for example through a company custo...

Appian by Joining in
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  • 0 kudos

I still haven't been contacted

I still can't get email on my phone or Chromebook because I get the "Luxembourgish - FORBIDDEN " message trying to log in to my emails on My Virgin Media. No one has contacted me since asking for help with this problem- AGAIN

JulieT6 by On our wavelength
  • 1 replies
  • 0 kudos