For all Virgin Media Mail questions.
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Sending email using your own domain

Introduction Email is evolving new methods to combat spoofing of email addresses.  While there used to be no checks on what email servers can be used by particular domains, that is no longer the case. Consequently when sending using your own domain u...

ravenstar68 by Very Insightful Person
  • 0 replies
  • 16 kudos

Orphan Email accounts

IntroductionThis information applies to all four Virgin Media Email are increasingly coming on the Forum's after having email accounts locked/deleted.  This post looks at one of t...

ravenstar68 by Very Insightful Person
  • 0 replies
  • 81 kudos

Outgoing Authentication Issues? - Check Email Logs

IntroductionThere have been a number of threads on the boards lately where people have been seeing the password prompt pop up when trying to send e-mails.While the symptom is the same for many users, there are actually a number of possible causes.Bro...

outopt.JPG tbirdsave.JPG
ravenstar68 by Very Insightful Person
  • 0 replies
  • 22 kudos

Ravenstar's Email FAQ's

The aim of this thread is to collate some of the stickies I have made in the past into one thread. In here you will find the following FAQ's Understanding Email Block ListsSPF, DKIM, and DMARC explainedGeneric/Dynamic host names prohibited - an expla...

ravenstar68 by Very Insightful Person
  • 8 replies
  • 7 kudos

Deleting old ntlworld account

My old ntlworld email has been hacked and I need it deleted ASAP.  It has been used to access old LinkedIn and Microsoft accounts. I no longer have a Virgin Media account.  Help deleting it would be much appreciated.

Nylor5 by Joining in
  • 6 replies
  • 0 kudos

delete old email

Hi, I would like to delete an old ntlworld email account due to unwanted activity/spam on the account that I no longer use. I've looked at other posts indicating this can be done. Thanks email

Good morning everyone,Firstly, I must apologise to you all because I can see from lots of previous posts about this very subject that this issue has been kicking around for years and I have spent many hours trying to source a solution for this issue....

NeilHawk by Joining in
  • 1 replies
  • 0 kudos


My blueyonder account was active until Saturday when all of a sudden it stopped allowing send or receive.I moved from virginmedia 6 years ago.I cant resync, I cant sign in. A lot of stuff goes here. What has happened and what can I do to rescue?I hav...

Robpz by Joining in
  • 1 replies
  • 0 kudos

NTLWorld email address been hacked.

Hi, my ntlworld email, which I have had for over 20 year has been hacked I need to change the password as I wish to keep it.Currently I do not have a Virgin Media account.Please can someone advise what I need to do.Many Thanks 

Banx by Joining in
  • 2 replies
  • 0 kudos

Delete old Virgin email

I have a very old low use virgin email account that has been hacked by scammers and need deleting. How do i do this when i don't have a virgin media account?

Resolved! Not receiving some emails

I have an old ntlworld email address that is now hosted by Virgin. For some reason some of my emails are not coming through. I am receiving most of them but some of my contacts are finding that their messages to me are bouncing back with a message sa...

LauraND by Tuning in
  • 8 replies
  • 0 kudos

Blueyonder email - forbidden 403 error

I have had my blueyonder email address for about 15 years, and I understand it is linked to my parents VM account for broadband/ TV which I will need to keep that way to avoid the account being orphaned.A month ago I stopped being able to access my e...

Resolved! Spamhaus

Ok. So for the second time in a year, Spamhaus are blocking emails I send from my work email address. I am not spamming anybody and need the email account to work fully in order to work. I currently have to use my phone as a hotspot which isnt ideal....

dave567 by On our wavelength
  • 21 replies
  • 0 kudos

Reset ntlworld email password

My ntlworld email account was hacked in March & I changed myvirgin media password in March and the problems appeared to go away. Last month someone has used the account to order goods and last night the Virgin security team blocked the account. The i...

johnd32 by Joining in
  • 3 replies
  • 0 kudos