Introduction Email is evolving new methods to combat spoofing of email addresses. While there used to be no checks on what email servers can be used by particular domains, that is no longer the case. Consequently when sending using your own domain u...
IntroductionThis information applies to all four Virgin Media Email domains.virgin.netvirginmedia.comblueyonder.co.ukntlworld.comCustomers are increasingly coming on the Forum's after having email accounts locked/deleted. This post looks at one of t...
IntroductionThere have been a number of threads on the boards lately where people have been seeing the password prompt pop up when trying to send e-mails.While the symptom is the same for many users, there are actually a number of possible causes.Bro...
The aim of this thread is to collate some of the stickies I have made in the past into one thread. In here you will find the following FAQ's Understanding Email Block ListsSPF, DKIM, and DMARC explainedGeneric/Dynamic host names prohibited - an expla...
Hi all, We're aware of an issue where customers emails account may be locked recently and this may be due to our spam and abuse system being updated. If you find yourself unable to log into your email account, please perform a full virus scan on all ...
I have a long standing ntl email address which recently has stopped receiving emails into it. I appeared to have been locked out of it but VM helpdesk have helped gain access again .However although I can get into the account it is still not receivin...
A couple of days ago when I logged in to my email account under my addrees which is ####@ntlworld.com I was presented with a security screen asking me to tick the segments that contained elements of a bicycle which I failed and then a picture contai...
Good mormingI cannot get into my email, all ok yesterday, now. nothing..just takes me to the website where its showing my old contrct, will not let my sign into my email.Im just out of hospital and have urgent issues to deal with.Contracts and renew...
My email service had been unavailable this morning.It seems to be back up now.So those who have been posting here this morning may find that it's now operating.There is a Status message in force about this saying the usual about an engineer on the wa...
I had a Virgin.net email account years and years ago. This was supposed to be closed when Virgin transferred dial-up to Talk Talk. Somehow mail that is being sent to this old account is being forwarded to my live email account (not Virgin).Just spent...
I have four different VM email accounts and previously I could change the password to all of them from my primary account, being able to do so meant I did not have to bother remembering the other three, should I ever need them, I could simply reset t...
On log on I have a message saying the account is locked and to follow three steps, I reset account password and app password but when trying to log in with the reset email password provided by virgin media helpdesk it just keeps taking me to the same...
Hi there, i have a NTLworld email adress i have had since Noah was around. It was previously attached to my old account , i have since returned to Virginmedia. Can customer services re attach it for me and if so how do i go about this?? Kind regards
My blueyonder email became inaccessible this morning. I was using it successfully, then started getting synchronisation failure errors on phone and laptop (they use IMAP protocol). I tried to access my account online through Webmail, but could not lo...
I've been having trouble with my email accounts for literally months. I finally spoke to someone at Virgin Media last week (Jeff) who understands the problem and he was very helpful. But he got called away for a meeting. He said he would call the nex...
