Forum Discussion

Dumb0's avatar
Dumb0
Joining in
3 days ago

Cannot log into one of my ntlworld accounts

I maybe logged into this less than a month ago, it was fine.  I had the email in a 3rd party app which was working but recently was taking ages too down load emails from said account so I deleted the 3rd party app and end to log into my ntlworld account via virgin media website. I used to log into said account with an email other than the ntlworld one but now when I try it wants me to link my main virgin media account with it?  My primary account which is also a ntlworld account is working fine so dont want to mess with that.    I need access to this secondary account.  Can anyone help please?

 

2 Replies

  • Dumb0's avatar
    Dumb0
    Joining in
    2 days ago

    Can some mod help or am I asking in the wrong place?

    • Carley_S's avatar
      Carley_S
      Icon for Forum Team rankForum Team
      20 hours ago

      Hi Dumb0 

      Welcome to the Community Forums. 

      Sorry to hear you're unable to access your email account. 

      Do you currently have an active Virgin Media broadband service with us? If so, are you able to sign into your Virgin Media online account here? You will need to follow the steps to create a Virgin Media O2 ID.  

       

      Any issues with creating a Virgin Media O2 ID from this page? Do any of the steps help from here at all? 

      If not, and you're stuck at the linking part of the sign-in journey for Virgin Media O2 ID, are you able to try the steps here, where we've seen customers using this workaround have been able to link their Virgin Media O2 ID?

      Let us know how you get on with these steps, and if you've any further concerns, please let us know.