Forum Discussion

dadlamassu1's avatar
dadlamassu1
Settling in
11 days ago

Difficulty with blueyonder email on Ipad

Sorry to be a pest again.  The issues with getting my blueyonder email on my phoe are resolved.

Now I cannot access either my blueyonder.co.uk email or my virginmedia.com email on my ipad.  I got a new app password ready and followed the steps to set it on the ipad up as directed on the Virginmedia website.  I changed the settings in the app account SMTP and IMAP addresses from imap4.blueyonder.co.uk to imap.virginmedia.com and smtp.blueyonder.co.uk to smtp.virginmedia.com put in my email and passwords as the website says.  But the ipad mail app did not give the option of using the 4 word app password.  So it cannot connect.

How do I resolve this?

Many thanks for any help

3 Replies

  • Graham_A's avatar
    Graham_A
    Very Insightful Person
    10 days ago

    I changed the settings in the app account SMTP and IMAP addresses from imap4.blueyonder.co.uk to imap.virginmedia.com and smtp.blueyonder.co.uk to smtp.virginmedia.com put in my email and passwords as the website says.  But the ipad mail app did not give the option of using the 4 word app password.  So it cannot connect.

    dadlamassu1​ The ipad mail app should have a field to enter the username and password for each email account.  You need to use the full blueyonder or virginmedia email address as the username and the relevant generated four word app password for each email address.

    • dadlamassu1's avatar
      dadlamassu1
      Settling in
      3 days ago

      Many thanks and sorry for the delay in answering.  It took a couple of attempts - my lack of skill not the solution. 

      • dadlamassu1's avatar
        dadlamassu1
        Settling in
        2 days ago

        Sorry even that was premature.  I tried to read emails on the iPad and could only read GMail.  Tried all thd steps again for two hours. No matter what I did it will not let me log in.  So I have given up and my grandson had put a desktop shortcut to the virgin site. (Why didn't I think of that?) It is slower than using the app but it works.  I have wasted too much time on this.  It id so secure I cannot use it. But I have a work around.  No more attempts