Have just reconnected my WiFi hub 3.0 with new cables after a property move and it is showing as having no internet connection. After checking service status it is saying that it isn’t installed.
White light is on at the bottom but WiFi and arrows lights are not on.
Cannot get through to anyone on the phone at this moment.
As this is a Community Forum, and not a direct line to VM as such, it will take a day or two for a VM Mod to pick this up.
However, it is possible the cable is not connected to the VM network, it may be disconnected at the street cabinet, for example. It may also not be registered to the new address account.
Call the equipment activation number they may be able to help. It's 0800 953 9500 and you will need the Hub serial number/MAC address from the barcode sticker, and your account number.
