The red light on my hub stays red all the time despite switching off. I still have working WiFi and Virgin TV. I have factory reset the hub, checked cables etc. and hub temperature but still red. I’ve read a few other threads and people are suggesting I need a replacement? Thanks
Hi, I've had a red light on my hub for a week now. I've done the pin hole reset but it's still showing the red light. The hub feels warm but not hot. From what I’ve read, it looks like I need a replacement. How do I go about arranging this with having to call? Thanks, Jenny
Forum TeamHi jen_s53
Welcome to the Community Forums.
Sorry to hear of your concerns with a red light on your hub. This is usually just an LED error rather than anything more, but we would err on the side of caution. We can look to arrange an engineer for you on our side. Please join me in a private message so I can locate your account and pass the account security. You can see your private messages at the top of the page, in the envelope icon, or if you're using a smaller device, you can see your private messages by clicking on the Virgin Media logo at the top right and selecting 'Messages' from the drop-down.
