Hello, I am a new customer and I am unable to log in to my virgin media account. When I click sign in it says : ''Sorry, you can't access this page''. Then it tells me to link my virgin media account to my o2 account, then it tells me that they have found my account but the email adress dosn't match. Please help.
Hello, I have my internet installed and working. I also have a virgin media O2 ID set up. I just can't access my virgin media account and also it won't let me link them together as I said in my previous post.
Forum TeamHi Zetsumei! 👋 Welcome to the community forum! Thanks for joining this thread and posting.
Sorry to hear about your issues with your VMO2 ID and getting it set up having joined us. Are you installed and active yet?
If not, it may be that we need to wait for your services to go live. If you don't have an active account to link the VMO2 ID to, then it will not be able to finish the process of setting you up. (This was often the case with My VM before the changes to the platform this week.)
We do appreciate that there have been a number of teething issues as a result of the changes to My VM / VM02 ID this week - with an array of slightly different scenarios which we are having to investigate and raise individually. We know it's not been ideal! Please rest assured this has been fed back internally. We'd like to sincerely apologise for any frustration or inconvenience caused.
The team behind the scenes are working hard to put in fixes with the platform itself, but thank you for your patience in the meantime whilst we offer support with customers on a case-by-case basis.
All the best! 🌞
Hello, I have my internet installed and working. I also have a virgin media O2 ID set up. I just can't access my virgin media account and also it won't let me link them together as I said in my previous post.
