New contract not showing in my account
My contract was coming to an end so I renewed with a deal that was offered to me on the app. This was on the 15th September, and I received 3 emails confirming the change (one with the order summary, one with the contract, and one final email confirming the changes and my new monthly bill of £27.75).
A month later, the changes still aren't showing in my account and it states my monthly bill is £65.97.
I spoke to someone on the live chat yesterday who said the updates had been applied to my account but they don't usually take a month to show. How can I check that the new contract I signed up for is in place? Ideally before I am overcharged?
Hello Bex13,
Welcome back to the Community, and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re experiencing with your new package.
I'd be happy to take a further look into this for you; however, I would need to confirm a few details via private message. Please look out for my message, and we can get started.
Kind Regards,
Steven_L
