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Complaints ignored
I am due a credit of £45.24 after VM finally resolved my original complaint after implementing the ombudsman ruling. https://community.virginmedia.com/discussions/ManageAccountCable/removing-sky-sports-add-on/5639635/replies/5665532 This has dragged on since May!!! I have sent umpteen emails but nothing has been done. The latest complaint references. C-3008254793 C-0412257332 C-0708254928 Can the credit be applied.SYNC Timing Synchronization failure
Hello, I seem to be suffering with occasional network disconnects from the WAN. I'm running in modem mode with a unifi dream machine - which notifies me every time the internet connection drops. Support want me to change the hub back to router mode which seems pointless. The coax cable connection looks to be tightly secured. Any help greatly appreciated. I've logged into the Virgin Media Hub 3 and see the following: 01/01/2026 12:23:33 notice LAN login Success;CM-MAC=<<REDACTED>>;CMTS-MAC=<<REDACTED>>;CM-QOS=1.1;CM-VER=3.0; 01/01/2026 10:37:13 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=<<REDACTED>>;CMTS-MAC=<<REDACTED>>;CM-QOS=1.1;CM-VER=3.0; 01/01/2026 07:58:25 critical No Ranging Response received - T3 time-out;CM-MAC=<<REDACTED>>;CMTS-MAC=<<REDACTED>>;CM-QOS=1.1;CM-VER=3.0; 31/12/2025 23:36:56 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=<<REDACTED>>;CMTS-MAC=<<REDACTED>>;CM-QOS=1.1;CM-VER=3.0; 31/12/2025 23:20:10 critical No Ranging Response received - T3 time-out;CM-MAC=<<REDACTED>>;CMTS-MAC=<<REDACTED>>;CM-QOS=1.1;CM-VER=3.0; 31/12/2025 20:09:26 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=<<REDACTED>>;CMTS-MAC=<<REDACTED>>;CM-QOS=1.1;CM-VER=3.0; 31/12/2025 19:36:54 critical No Ranging Response received - T3 time-out;CM-MAC=<<REDACTED>>;CMTS-MAC=<<REDACTED>>;CM-QOS=1.1;CM-VER=3.0; 31/12/2025 18:02:28 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=<<REDACTED>>;CMTS-MAC=<<REDACTED>>;CM-QOS=1.1;CM-VER=3.0; 30/12/2025 03:19:39 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=<<REDACTED>>;CMTS-MAC=<<REDACTED>>;CM-QOS=1.1;CM-VER=3.0; 27/12/2025 04:29:44 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=<<REDACTED>>;CMTS-MAC=<<REDACTED>>;CM-QOS=1.1;CM-VER=3.0; 26/12/2025 18:30:48 critical No Ranging Response received - T3 time-out;CM-MAC=<<REDACTED>>;CMTS-MAC=<<REDACTED>>;CM-QOS=1.1;CM-VER=3.0; 26/12/2025 15:19:39 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=<<REDACTED>>;CMTS-MAC=<<REDACTED>>;CM-QOS=1.1;CM-VER=3.0; 26/12/2025 02:00:20 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=<<REDACTED>>;CMTS-MAC=<<REDACTED>>;CM-QOS=1.1;CM-VER=3.0; 26/12/2025 01:59:25 critical No Ranging Response received - T3 time-out;CM-MAC=<<REDACTED>>;CMTS-MAC=<<REDACTED>>;CM-QOS=1.1;CM-VER=3.0; 25/12/2025 23:55:29 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=<<REDACTED>>;CMTS-MAC=<<REDACTED>>;CM-QOS=1.1;CM-VER=3.0; 23/12/2025 09:08:10 critical No Ranging Response received - T3 time-out;CM-MAC=<<REDACTED>>;CMTS-MAC=<<REDACTED>>;CM-QOS=1.1;CM-VER=3.0; 23/12/2025 03:19:38 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=<<REDACTED>>;CMTS-MAC=<<REDACTED>>;CM-QOS=1.1;CM-VER=3.0; 22/12/2025 08:10:16 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=<<REDACTED>>;CMTS-MAC=<<REDACTED>>;CM-QOS=1.1;CM-VER=3.0; 22/12/2025 08:07:55 critical No Ranging Response received - T3 time-out;CM-MAC=<<REDACTED>>;CMTS-MAC=<<REDACTED>>;CM-QOS=1.1;CM-VER=3.0; 22/12/2025 05:34:23 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=<<REDACTED>>;CMTS-MAC=<<REDACTED>>;CM-QOS=1.1;CM-VER=3.0;
Replacement isolator cable request
Hello, I have noticed that the coax isolator cable is potentially a little bit damaged as it looks like it's been pinched near the push fit connector into the wall termination box. Is it possible to order a new isolator cable please? I have been experiencing short dropouts and when checking the cables noticed this. The standard length that comes with a quick start/moving home kit should be fine as the modem is close to the wall box. I have a hub 5. Thanks NeilTV box buzzing
A Virgin engineer recently replaced the tv box as the old one was hanging on the welcome screen. The hanging welcome screen has come back and now the new box is buzzing. This issue together with problems actually speaking to someone from Virgin is forcing me to consider other suppliers.Are VM/O2 data mining?
I recently purchased a new VM package (broadband getting installed in 2 days time), it included an O2 sim card in order for me to get the 500 Mb --> 1 Gbps download upgrade. My account in VM's website and contract documentation all state my correct forename. Unfortunately, my O2 account, which I've activated and using the new SIM, shows an incorrect forename. I am aware that personal info needs to match between VM and O2 in order to benefit from the Volt/broadband speed increase, and so, I phoned O2. Unfortunately, they are insisting I send them 'suitable ID' documents e.g. marriage/Birth certificate. I told them all the info they had to set up my O2 account was provided by VM, thus, this 'mistake' did not come from me and so, they need to request the correct forename/info from VM. I reminded them that, crucially, I did not need to send that info to set up my new VM account, thus, they 100% do no need that from me...at this 'initial'/account setup time. But the call handler seemed adamant that I need to send this info in! She did 'create a ticket' so that someone else can look into this...no doubt sticking to the same line. This 100% smells of data mining, and I will NOT - obviously - be supplying any more personal info than is needed to set up these accounts. I wonder how many people have needlessly/wrongly(!) sent in these crucial ID documents? Can someone from VM let me know if my Volt benefits are going to be taken away? Additionally, can you contact O2 and get this sorted out?New Forum..theme and design comments
What do you think Now we've lost a lot of facilities that used to be in previous Themes Post editing facility, gone Signatures, gone Users on line, gone Page thread view count, gone Page numbering, gone Video thumbs need cookie acceptance printed over the top of the thumb now Text messages showing in one column about one third of width of page on my screen Ability to view newest posts first in a long thread or to go to the latest post quickly, gone So far this is what I've noticed . Is this an improvement or not? Buffer6
Static IPs?
Hi. I want a static IP but can't see any reference to this in my Virgin account. All I've found are references stating you need a business account to get one. and an additional £10 a month. Can you get a static IP as an addon to a normal residential account? If not, what are the requirements for converting a normal account to a business account? I just want to self host and have my stuff accessible outside of my LAN without it breaking every time I get an IP refresh. Seems bizarre this is even a limitation given companies like Rebel provide static IPs to regular customers, and for only £2.50/m too...Customer Support is so Frustrating!!
Hi everyone, I’m having ongoing issues with both of my Virgin Media V6 TiVo boxes and, after multiple attempts, I’ve been unable to get anywhere with Virgin Media customer support. I keep getting sent in circles with the same links and automated service tests, so as a last resort I’m hoping the community can help. Both V6 boxes are affected. I’ve tried powering them off and on multiple times and also carried out a full reset on each box (which wiped the recordings I had). Unfortunately, this made no difference and the problems persist. The main issue is that recordings fail. When I try to record a programme, I get the on-screen message: “Sorry, we couldn’t do this for you, please try again later.” There’s no error code, and recordings either don’t start at all or are very unreliable. This happens on both TiVo boxes. All subscribed channels display correctly, but recording functionality is limited or non-existent. Previously, I also saw the error: “Failed to play recording – There’s an issue playing this recording. Please try again. CS2200.” Shortly after seeing that message, I performed a full reset, and now I’m consistently getting the “Sorry, we couldn’t do this for you…” message instead. In addition, the V6 TiVo box in the dining room has a non-functioning front light panel, so we have no visual indication of what mode it’s in, which isn’t ideal. At this point, my confidence in both boxes is pretty much zero — especially when recording is the main reason for having them in the first place. I’d really like to start fresh with replacement V6 TiVo boxes. Can anyone advise on the best way to get both boxes replaced, or how to escalate this properly with Virgin Media? Thanks in advance for any help. Mike
LG Sound Bar auto-on no longer working since adjusting 360 audio settings
I adjusted the settings in my 360 box to link the Virgin remote to control the sound on TV. However, since then the sound bar no longer turns on automatically when the TV is turned on - as it used to. It does, however, turn off when both the TV and Virgin box are turned off. I have an LG TV and an LG soundbar using the optical connection straight from the TV to the soundbar. All worked perfectly for many years until I upgraded to 360 and used the 360 box audio settings to link the TV sound to the 360 remote. I've tried to revert but nothing I do seems to resolve this. I have to turn on the sound bar with it's own remote every time I turn in the TV/Virgin box. This defeats the promise of "only one remote to control all devices". Any ideas anyone please?
