Recent Content
Cable repull - no internet connection
I have had no internet since 1/9. An engineer called 2/9 and advised that the problem was between my house and the main box. An appointment was arranged 4/9 and again 5/9 for a cable repull. No show on both occasions. Frustratingly VM have failed to call me back, despite promises that it would be 1 - 2 hours. Where do I go from here.
Can’t now access my ntlworld email through my iPhone
Started receiving messages yesterday saying incorrect password for the imap server. Followed the VM online instructions, ultimately deleted the account from my iphone and generated the five word recovery password as per VM’s instructions, then attempted to restore the account. Password still not recognised! Although I appear to still be able to access my emails on my windows laptop, this is massively inconvenient. Help please!Virgin media wall socket needed
Hi, I am currently in the process of moving to Virgin and all the equipment gets delivered tomorrow but I have just checked and I have no wall socket to plug the equipment into. I only have open reach and sky sockets. I have tried to book in an engineer online on my account but when I click the button to do this, it does not work. Please can you help me arrange an engineer to install the wall socket?
Sky Cinema added but Channels Greyed Out
I upgrade my VM package yesterday evening, 1/9 at around 6pm, and Sky Cinema was added. However the channels are still greyed out. Is their normally a delay in them being available or should it be more or less instant? I am due to have a new Hub and Tivo box so not sure whether that is something that might affect it.
LG TV connected to internet, unable to use.
I have a hub5 for a few months, have been using youtube etc on my LG tv via a cat5 cable. This morning this has stopped, when I check the connection on my TV it says its connected, but none of the apps will play. I've changed cat5 cables and still the same thing, I know the other cables are working. I switched to wifi, it says connection but no internet I have also linked my TV to my Iphone via hotspot and its working fine. Has anyone had this problem? If so, how did you correct it?
I cant solve linked log in
O2/VM account problem. I have read scores of posts on similar problems but none solves it for me. We are not new customers having been with VM for years with Volt. Our 2 mobiles were transferred to O2 a couple of years ago. So we had 3 accounts i.e., a VM account and 2 times O2 accounts. We also had 3 email accounts. We had a VM email which was only used for VM “housekeeping issues” plus we had 2 Blueyonder emails. The O2 monthly bills were sent to our Blueyonder addresses. Okay, so a few days back we tried to log into one of the O2 accounts using the Blueyonder email address. We got the message saying the email was not a VM email and therefore not recognised. The same thing obviously happened with the second O2 account. I then googled and came across the issue that seemed to crop up a few months back. I would add that we have never received emails about the merger of online accounts and actions to take. So, I am now going around in circles! I have logged into O2 using my VM email and it accepted that but stated that no mobile phone was linked to it. It gave the option to add an O2 phone, but when I put in the number it states that is linked to another online account. I have linked the VM and O2 accounts. When I go into it my VM details are there i.e., account number etc. But on the O2 section it merely states that I am an “O2 community customer” It doesn’t allow me to add any information? How do I break this cycle please?
VM02 Registration failed midway now I can't login
Hi, I've been a Virgin customer for over13 years and always use the same email address... Registered for the new vmo2 ID using my old hotmail email address and it went funny half way through, now I am unable to login. If I go to https://www.virginmedia.com/myvmo2 and hit the sign in button or the register button I then enter my email address and click next then the browser goes to: https://oauth.virginmediao2.co.uk/as/TeYDuVqwzJ/resume/as/authorization.ping Then the browser goes to https://www.virginmedia.com/myvmo2/home?error_description=(reference%23%20VESSAWWF)%20The%20OAuth%20auth%20server%20has%20returned%20an%20error%20for%20the%20auth%20request%20-%20access_denied%20-%20Authentication%20failed.&error=access_denied and sits there with a blank white page, with the virgin page header (black wave thingy). If I say I've forgotten my email 'Forgot your email address' then enter my details it tells me the email address that I enter when I experience the issue. What on earth am I supposed to do now?7.8.3-2410.5 Bad connections and poor gaming.
My 5x updated last night. My kids or going nuts, because of the gaming connection keeps dropping, the connection speed seems to be going fast and slow all the time. It was fine before. We pay enough for 1 gig lines, we expect it to work as it did. Any help would be great, TIA