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Need connections covered with box
Hi Wondering if anyone from Virgin themselves can help please? I live in house converted to 3 flats and our one of the connections aren't covered at all so exposed to the elements. One set of connections are covered but another set on another side of wall aren't covered although a virgin technician said he weather proofed it. However I feel it definitely needs to be covered. Can we get help to have this arranged please? My neighbour recently had virgin broadband installed and this was when one set of connections was just weatherproofed as he didn't have a box to cover it. How can I get this arranged please asap as with autumn and winter coming the rain and water could effect the connections
Need some help
Where do I start I received my virgin media Internet today, shortly after setting it up I tried to access my account, I then got an error saying Oops, looks like something's gone wrong on our side. Please try again anyway, I did a couple of times, and so I tried logging in online, I tried the virgin media app, I tried the connect app and yet all of it said the same, I’m really stuck on what to do please helpVirgin Media 02ID
Have got in a bit of a muddle! Tried to log into account and was asked to confirm email etc - I have two that I use. In the end I verified both as got totally confused. The one I can access the account with now is not the one I want to use but cant change it to the other one as thats verified ..but wont let me link account to VM as its alreadys et up with the other email. I need to just start again but Im in a loop now
Virgin **bleep** up, Help spent 2 hrs on phone
Hi, I've just signed a new 24 month contract with an O2 sim included I'm hoping someone from Virgin will read this as to be honest I've been on the phone for 2hrs with o2 to migrate my old number to the new sim only for them to confirm that Virgin had put my house address as my name and they couldn't do anything as it wouldn't pass security even though they could see the error, its quite obvious and that it was down to Virgin to sort it out. Would call but I'm all phoned out and I'm very annoyed. Can someone from the forums team please help??? Thanks SoundsCan't access account settings
I had my service installed yesterday and everything works fine except I can’t access Account Settings. The page won’t load and shows: “Oops, looks like something's gone wrong on our side. Please try again.” I’ve tried: Multiple devices (laptop and phone) Different browsers Clearing cookies/cache Using the mobile app The issue persists across all of these, so it appears to be on your side. Could you please investigate and let me know when this will be fixed? If you need any details (account number, email, etc.), I’m happy to provide them.Chat team started a new 2 year contract without telling me.
Hello, I'm Kirsty I hope I can get help here as chat team are unreliable. I've spoke with the chat team a few times in last week or so because they added 2 years on my contract date after I moved home. They said they sorted it but it still said two years in the app, so I contacted them again and now it says in "out of contract" but today I got an email with a new 2 year contract which I never accepted, asked for or implied I wanted. I told them my contract end date is 24th Dec 2025, they disagreed for some reason and asked for proof, so I sent them proof of the original contract, then they agreed it was 26th Dec 2025 after "checking again" I do not want a new two year contract with my old price, it reaches £44 a month in the last year and that's unaffordable for me. I've asked them for the price on their website for me to renew and they declined so I said I'll leave in December, but now I wanna leave soon as I can This whole thing is has been so stressful for me but I'm not accepting this fraudulent 2 year contract. Thank you in advance for anyone who can help mePoor signal Hub3
Firstly I am not the best with technology and understand jargon and to be honest have little patience so jargon for dummies please. We have HUB 3, modern way of living everything is done via apps , on your phone and wireless, there is no getting away from it. we are on M250 broadband. Have virgin for landline and broadband .got TV but basic as it was cheaper , yeah go figure but don’t use it as we have SKY TV. RING doorbell, HIVE and the smart TV frequently goes down with loss of signal/poor connectivity/weak signal. i know they say don’t have routers next to TVs or phone etc but come on, no one’s is running a wire for their hub to sit in the middle of a room away from these things. So yes TV on console unit, router under 1.5feet away on shelf sitting next to virgin box, sky box and telephone. House has an extension and in it those RCB steel joist things, so I have had to use or try and use an extender upstairs in hall, and for boys Xbox’s I had to get a power line that’s router to socket behind and then they have the other side in the rooms from Socket. i didn’t think we had that many things , I’d say we have 4 phones, 2 Xboxes and 3 laptops…however the app says we have 21 items connected. So you forget you have fire sticks, alexa’s, smart lights Alex operates in boys rooms, ring doorbell bell , cameras and chime, hive thing and thermostat for boiler the TVs themselves, so yeah there is a lot using WiFi. so I wondered about upgrading to the m500, on app our current package ends apr 26. I didn’t know was this increase till end of package or is it going to be another 18months and does that mean the current price changes and more than doubles in April as not paying that but the advisor on chat couldn’t answer that, could offer me the m500 at £72 a month, eh mate I click on the app for £7.85 a month so £42 why would I pay £72..they were sorry to hear that! anyway digressed, weak signal does anyone know as the advisor couldn’t confirm , would moving to m500 make the signal strength any better to stop things disconnecting ? If It does help and i do move to pay the extra 7.85 is that only till this contract end April or is it 18 months and what would the price be, current 35 add on m500 would be 42 but saying from April 2026 80- not a hope in hells chance If m500 wouldn’t help with weak signal -even now on my phone sitting 4feet away from Hub it’s only 2 bars - then is my Options to just grin and bear it till end of contract and move broadband to SKY as they already have me for TV.?!?! anyone have any ideas as it’s going to get worse the more modern technology has eventhing via WiFi. God help me if they make me get a smart meter as I presume that will need to connect also LOL
