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linking virgin media account to virgin media O2 ID account
Hi all - hoping posting here can shed some light on this whole process. I am a new customer with virgin media, and have just been sent all the emails through with my contract etc. on the email address I used to set up the account. The emails said to set up the My Virgin Media account, so I clicked the link and registered my Virgin Media O2 ID account. It then said to link that account to my Virgin Media account, however when I did so, it said that the email accounts don’t match, even though I used the same email address for both: “We’ve found your Virgin Media account However, this account is linked to an email address that’s different to the one on your Virgin Media O2 ID. If you’d like to continue and link your Virgin Media account to your Virgin Media O2 ID, please confirm the full email address your Virgin Media account is currently registered to. We’ll then send an email to that email address to approve the transfer.” So I put my email in (the one from which I received all emails about my contract setup), but it is saying the email address doesn’t match even though I literally copy pasted it from my contract document. It gave me five attempts to put my email in and the same error message came up each time - I now have one attempt left and don’t want to use it in case my account gets blocked. Please could anyone advise on what I’m doing wrong or if this is a glitch or something?? It’s a bit of a niche problem I think, and I couldn’t find anything on the FAQs! I feel like I’m going insane because I’ve checked the email so many times to make sure there are no typos or anything but it’s still not working!(no subject)
Hi Matthew/Roy. Can you help with a query please. I received a new V6 box today as mine was faulty however after setting it up downstairs my upstairs tivo box is showing as deactivated. Will I be automatically be sent a replacement for the tivo box as part of an upgrade? On my account my live boxes are showing as the faulty one and the replacement so I'm concerned that my request was misinterpreted and the new box was sent to replace tivo as opposed to the faulty V6 box. Hope that makes sense
Email access
Please can someone help me. At 77 years old I am finding this so complicated. I tried my usual way to open VM emails and found this new two-way security thing asking for a third party email address to open my emails. After struggling all day with Google I have managed to create a new gmail address. I have linked it with VM and verified the new link several times. However I am still none the wiser how to access my emails?Hub 5 stuck on DOCSIS 3.0 – Ranging Failures, High Upstream Power, DOCSIS 3.1 Not Engaging
I’m having ongoing issues with my Virgin Media Gig1 connection. Although I’m using a Hub 5, the modem consistently fails to register on DOCSIS 3.1 and falls back to DOCSIS 3.0 after rebooting. This is accompanied by performance instability, occasional packet loss, and errors in the modem logs. I’ve already: Had the Hub reprovisioned by VM support, Performed full pinhole resets and reboots, Eliminated internal factors (tested with a single device on Ethernet, no VLANs or custom networking), Checked that all coaxial cabling and splitters are secure. Despite this, the issue persists — and support continues to send boilerplate instructions or suggest a Hub swap, neither of which addresses the real cause. Symptoms: Upstream transmit power: consistently at ~52 dBmV DOCSIS 3.1 channels: detected but not fully locking Repeated modem log entries including: RNG-RSP CCAP Commanded Power in Excess of 6 dB Below DRW T3/T4 ranging timeouts No Unicast Maintenance opportunities received DHCP WARNING – Non-critical field invalid in response I’ve also monitored performance using ThinkBroadband BQM and observed clear packet loss and latency spikes aligning with the modem errors. Request: Please can this be reviewed and, if appropriate, escalated to your network or provisioning team? I am happy to accept a technician visit if the purpose is to check the external line or cabinet, but I want to avoid unnecessary in-home diagnostics, which have already been completed.Issues accessing secondary blueyonder account
I'm aware there have been issues with virgin systems including email today and wondering if anyone else has the same issue as me and knows of a resolution. I have a couple of blueyonder email addresses, a primary and secondary one. The one listed as a secondary one is the one I actually use more on a day to day basis. Today ive gone through various rigmarole of setting up additional 2 factor identification to both accounts and whilst I can technically 'login' to both accounts, ive only been able to link my virgin media account to the primary virginmedia 02 ID. The other one is also asking for an account name, number, area code etc to link to but of course as its a secondary one it won't allow me to use the same details. How do I overcome this issue?Linking Virgin Media O2 ID and Virgin Media account
I’m a new customer trying to setup my Virgin Media so I can access some services prior to my broadband arriving. I registered for Virgin Media O2 ID using the same email address to which all the emails regarding the contract and so on were sent to. After typing the correct last name, account number and area code, I then got this message, We’ve found your Virgin Media account However, this account is linked to an email address that’s different to the one on your Virgin Media O2 ID. If you’d like to continue and link your Virgin Media account to your Virgin Media O2 ID, please confirm the full email address your Virgin Media account is currently registered to. We’ll then send an email to that email address to approve the transfer. Enter full email address The email address I entered is the same email address to which the contract was sent to (which I thought was the email linked to my Virgin Media account?) and I keep getting a message saying that the email addresses don’t match. I’m really stumped on what to do, so please advice/help would be greatly appreciated!How do I delete unwanted NTLworld email addresses?
I have a number of additional NTLworld email addresses attached to my account. How do I delete unwanted ones? FAQ suggests going to Account settings > Account details > Manage other My Virgin Media accounts but under account settings there are only five options (see picture below), none of which is what I need, so has Manage other My Virgin Media accounts been removed?Creating an app password for a secondary account.
Hello, I have a blueyonder email address and want to set it up on my new phone on the Outlook app. I cannot see a way of accessing the app password with the new O2 sign in system. My account is a secondary account - my father is the main account holder. I can log into "my virgin media" on my laptop. I click account settings, then virgin media mail settings. This takes me through to my Virgin Media O2 ID settings. When I click manage linked accounts, there is no option to change my app password, instead, it only says "add your virgin media account". If I go through this process, it attempts to transfer the main account to me, rather than adding my secondary account. If we log into the main account, it only lets you change the app password of the main email address, rather than any of the secondary email addresses. Any assistance would be gratefully received!
