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not getting what I am paying for 1gb as advertised
I like many many others and more to come I been on 1gb for a while now and never come close to getting the 1130 as advertised, most I have had is roughly 800/850mb, wired to my desktop pc and yes It supports gigabit ethernet, all drivers are fully up to date. I had a engineer a while back come out said the cables under the road outside my house need replacing, but never heard back from virgin as I was told someone would of been in touch. I had 500mb before I upgraded to 1gb and the speeds was always over 500mb and couldn't complain, but trying to get over 1gb seems to be an issue for virgin It's as though they don't want to let me have it. why should I continue paying for something I am not getting if a representative could contact me that would be great
Annoying calls from VM?
I keep getting repeated calls from 08000 527551. I'm advised each time I answer that the person calling is from Virgin Media. So far I've had 8 calls from this number, and each time I tell the caller that my contract does not expire until the end of the year, that I am perfectly happy with my present services, and will re-negotiate when the time is ready. Can somebody tell me please if this is the sales team, and how does one make them stop?How can I book a engineer for a broadband socket installation?
I am unable to speak with someone from Virgin Media so I can book an engineer appointment for a broadband socket installation. I ordered the Quickstart installation kit for the broadband but I noticed I also need the correct socket to connect the hub. Any help would be appreciated! Thanks.3 Months since road dug up
Been 3 months since Virgin (Nexfibre) dug up along our road and installed Access Points infront of each house but still lacking and availability. Yesterday had spoken to chat and had the most confusing chat imaginable from saying it available to available soon.(see picture attached). Id like to find out actual information, currently have Openreach expanding to neighboring roads and beginning part of our street and see when they done it live within 2-3 weeks after digging up. Majority of neighbors spoken to are eager for Fibre but at this rate of how Virgin are going most likely they lose out on street to Openreach.How long for refer a friend!!
Hi I joined in DECEMBER 24, using a friends refer code, have spoken to Aklamio, everything has been done my end, logging into their portal I have a payment sat there under processing. It is now June 25, SIX MONTHS! I know Virgin media are going to say its not us blah blah blah its our partner, well your partner is saying its not us its Virgin Media blah blah blah. Is this standard policy for Virgin, just hope the customer goes away by dragging it?!?!?!?! Why do you make this so difficult, why don't you just stop offering any rewards, would be simpler!!!Waiting for previous owners service to be disconnected?
Hello, I moved into my property on Friday 20/06 and was told that my account could not be set up and broadband kit would not be sent out until the previous occupier has closed their account. This is causing stress as me and my partner WFH and needed the wifi (which was originally to be delivered on Saturday) as soon as possible. I have tried resolving this by webchat but not getting anywhere. Please can someone assist? I do not have any contact with the previous owners of the property. Thank you.Adverse Credit Rating -Virgin mess Up
I have had my Virgin account for 18 years. Now, of ALL times, when applying for a mortgage the system has 'wrongly" accused of me of defaulting. Moving my credit score down. I have never ever owed any outstanding balance to Virgin and Virgin is to blame. I do not want to wait the 21 days to change this error. How can the system just do this.Deactivated ntlworld.com email account
My wife's ntlworld.com email has been deactivated without any notification, we have been trying to get it reactivated, I spoken to several people on the phone but no one has helped to reactivate so far. She is missing very urgent emails from her GP and hospital, How do we get this reactivated ASAP? ThanksUpgraded from Hub3 to Hub5 and 1Gig speed but Powerline Boosters won't work any more - any ideas?
Was on Hub3 with 500mb speed, now have Hub 5 with 1 Gig speed. The powerline wifi boosters no longer work. I did a factory reset. Re-paired them side by side in the same room as the Hub5. Connected the larger booster via WPS to the Hub (don't know if that did anything). But when I moved the second booster to where I need it in the house, and plugged it in, the connection light showed as two solid orange lights for ages and then went off. And clearly doesnt work as the wifi signal is very weak in the distant part of the house. Any ideas about how to get the powerlines working? or do I need new boosters?
